Cleveland, United States
6204 Brookpark Rd
$
+1 2163516270
N/A
Toilets
Wheelchair-accessible toilet
The lady in the front was so rude to me and my mother, we tried asking simple questions and she gave an attitude and mouthed back, we simply asked if we could move an appointment and she told my mother to go sit down or get out. Tells us she can’t stay inside due to COVID which is understandable but didn’t need to yell and then let someone just walk in after telling us that’s there was to many appointments for my mother to stay in there. The receptionist at the front is horrible.
like
Dr Schonfeld is great, very patient and thorough. I took my elderly mom for new glasses. After returning 3 times for adjustments on pair #1 because they won't stay up, another pair was made. These also just keep sliding down and can't be tightened any more, so we were told we could get a discount if we start over and buy another pair. No refund available. This is horrible customer service.
My family used to go to Cleveland Vision Center for years. Was always exceptional prices and services. Lately though it appears the customer service has changed. Not as friendly and dont feel as warm and welcoming anymore. It is also quite possible that not all customers are treated the same. Some are treated very welcoming and then some are in and out after a few minutes. Perhaps the shop can make gradual improvements and be welcoming to everyone who walks through the door.
Wonderful staff me and my son go here my sister and her 4 kids go here.My son loves how kind and helpful everyone was and choosing glasses was so easy and affordable. Clean fast and easy. Love this place will continue going here.
I am highly satisfied with Dr. Schonfeld.
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