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Clive Coffee

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Portland, United States

clivecoffee.com
Appliance store· Coffee wholesaler· Coffee & Tea· Appliances· Retail· Coffee machine supplier

Clive Coffee Reviews | Rating 4.6 out of 5 stars (6 reviews)

Clive Coffee is located in Portland, United States on 801 SE Hawthorne Blvd. Clive Coffee is rated 4.6 out of 5 in the category appliance store in United States. Clive Coffee specializes in helping you find the best espresso machine and best grinder for your budget and morning routine. With a highly curated selection of home and commercial espresso machines, Clive is the fastest growing retailer of espresso pro...

Address

801 SE Hawthorne Blvd

Price range

$$$

Phone

+1 8885575320

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Offerings

Repair servicesService guarantee

Open hours

...
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C

Caitlin Whitlock

edit: The customer service folks have been quite nice and have really done everything in their power to make the situation right. It is clear they are a good company that cares about their customers, I just seem to have been stuck in some perfect storm of unfortunate events. Raising my review from 1 star to 3 (though I still don't have my tools). I ordered the block party from Saint Anthony’s Industries, which includes distribution and tamp tools and a tamp station/knock box. After almost two weeks of radio silence, I emailed only to find out that the item was out of stock even though it showed as in stock on the website. They told me it would be in stock in “another week or so” or I could change my order to another color that was in stock. I went with the latter. Another week goes by of silence so I reach out again. I’m told they are sorry and it will go out that day. Spoiler: it didn’t. After a few more days I reach out once again. The are so sorry and they will overnight it to me. They ask which color tools I want, to which I replied walnut. The next day I finally got my block party and I open it up only to find they sent me maple tools. So the saga continues and I reach out AGAIN. They will sent me a return label and send out the walnut tools. So I make the effort to return the maple tools. Several more days later and still no word on the walnut tools. I email. The walnut tools are out of stock, they say, but they are expecting more “in the next few business days”. Long story short, I ordered the block party on March 23rd. It is now April 25th and I still have no idea when I will receive the walnut tools I ordered. The customer service people were nice enough but this has been about the worst experience I’ve ever had when ordering a product online or in person.

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Certified Steve

Paul and the whole Squad at Clive Coffee made my experience very personal and unforgettable! Everyone I spoke with was very informative and kind; they guided me through the ropes to my dream machine!! I can't recommend this place enough..

J

J. Brian Anderson

After months of deliberation my family finally pulled the trigger on a full home espresso, grinder, and full accessory suite. Corbin and the entire team were very patient with our questions, quick in triaging only one minor issue, and the shipping team had our equipment out and delivered in no time. This is a fabulous company that I’m happy to support.

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D D Jordan

I spent a LOT of time trying to figure out which espresso machine was the right fit and finally ended up purchasing the ECM Synchronika along with a Eureka Mignon Specialita. The team at Clive (most notably Sean) went above and beyond to help me make the right decision and spent so much time with me answering all my questions. In a day and age where so many businesses don’t take customer services seriously it is such a relief to know I can pick up the phone and get an expert to help me with almost any issues in my espresso world. Do yourself a favor and call Clive for all of your coffee needs...you won’t regret it!

S

samit lee

Staffs are professional and patient. They provided a lot of information and videos on how to set up the coffee machine. The online purchase process is easy and fast. Can’t wait to shop more products from Clive coffee in the future.

B

Ben Grass

I purchased a 1700 espresso machine from Clive. It took about 12 days for them to ship it, which seems not ok. I appreciated that it bench tested before shipping, but it arrived covered with water in the box. The machine had a couple of problems including an overly loud vibe pump and tripping the circuit breaker multiple times. I contacted Clive to discuss the issues and was directed to send a video of the pump and that I would hear back from service. Never heard another word from them. Everyone I have spoken to there was courteous and responsive, but I suspect they are growing too quickly for their own good. Update: As several other reviews below, I heard directly from CEO who helped me to resolve the issues. I also got a wonderful "sorry" gift box and note from the folks at Clive. I think the core values of good customer service are there, and Adam is working to train new techs as fast as is possible.

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