Dallas, United States
11055 Plano Rd
N/A
+1 2143406300
They were supposed to come, identify and repair gas leak. Two “plumbers” showed up, were very unprepared for the job and after a lot of discussion and trial and error they were not able to find the leak. Still was charged 299 for the two hours they both were here and was told I was lucky because they only charged the hours of one “plumber”. I am constantly surprised at the lack of professionalism in the plumbing business and how in today’s customer experience world that they are still allowed to get away with this. Unfortunately I have not yet found a company in this area that really cares about customer experience. These guys do not make it and the search continues.
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called their emergency number during the holidays, after hours. their phone service seems pretty professional as it gets you to an operator that helps get the information for the service. the operator contacted the on call service tech and he called within 30 min. Came right out to our house and helped us with our sewer stoppage issue. Wade was super nice very professional. Since it was during the holidays after hours, we felt pretty bad but he was really nice and made the whole process really easy.
Just what I needed. Easy to schedule, fair price, quick fix. Recommended!
Highly recommend Dallas Plumbing Company. They have great customer service and are very responsive. We've used them for detecting and repairing an under slab leak and were impressed with their service.
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