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NRS - National Roper's Supply

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Decatur, United States

nrsworld.com
Western apparel store· Farm equipment supplier· Animal feed store· Pet store· Tack shop· Women's clothing store· Boot store· Men's clothing store· Ranch· Youth clothing store

NRS - National Roper's Supply Reviews | Rating 4.7 out of 5 stars (5 reviews)

NRS - National Roper's Supply is located in Decatur, United States on 4650 S US-287. NRS - National Roper's Supply is rated 4.7 out of 5 in the category western apparel store in United States.

Address

4650 S US-287

Phone

+1 9406273949

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Men's clothingWomen's clothing

Open hours

...
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Rachelle Cooper

Something for everyone! I don't do the ranch/cowboy/farm thing. It's not my way of life, my occupation, or my aesthetic, but I LOVED NRS. It is so cute. The employees were kind and helpful. And I found myself coveting some boots, belts, and home decor. Plus, there was a chick with her mini horse in the restroom (the horse was on a leash). My kids got to meet her and her beautiful horse and pet him. That's not a story you'd be able to tell after visiting Cavender's.

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Sarah Stroup

EDIT: a rep called shortly after I posted this to send me a pair of the in-stock boots. She was very nice and I appreciate her rectifying the situation. Terrible customer service. I ordered 2 pairs of stable boots during the black Friday sale. They were regularly 120 and I got them for 85. I received 1 pair in the mail and never received any information about the second pair, so I called. I was told that the second pair was cancelled and my card would be refunded because they did not have the second pair in stock. Their website showed that they had the next size up in stock, so I asked if they could just send me the next size instead of cancelling my order. I was informed that I would have to pay the full 120 price or wait for the next sale, which would require me to spend 200 to receive a discount. It is now Tuesday, and all the sales are over, and I am left with 2 boots for my horse, who has 4 legs.

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E. Croghan

Y'all got a nice place, fairly decent prices and extremely courteous employees. Parker is about the nicest kid I've met. I would definitely go back!

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Mikala Kindley

Ordered a pair of boots online for in-store pickup for my husband. They had holes in them and they were sold to us that way, we just didn’t notice until he wore them for the first time, so we brought them back for an exchange in-store. Becca told us “no worries, go find another pair and you’re good to go.” No receipt given or anything. So we did as she instructed. We checked out and left. We drove from Burleson to Decatur to give these folks our business and have several times on occasion. I get a phone call a couple of hours later by a rude woman stating that they will not honor the exchange because it’s not a “manufacturer defect”. So, in sum, they sold me a defective product and refused to allow us to receive our money back on the original pair of boots, or honor an exchange. I can’t fathom how a consumer would want to exchange a beautiful pair of 200 Tony Lamas for a pair of Durango’s that are 20 cheaper and significantly less appealing... So not only am I out nearly 400 on two pairs of boots, I received several phone calls from customer service reps and the boot manager saying they will not help me in any way. The boot manager actually said in a voicemail “I’m not sure why you just left these boots here because we can’t do anything with them since it’s not a manufacturer defect.” So it’s somehow my fault that you sold me boots with holes in them and didn’t train your cashier at customer service correctly in how to process an exchange? I’m confused...The absolute worst customer service I’ve ever experienced... such a joke. I have referred so many friends and family to NRS and drove over an hour on several occasions to give them my business. Never again. I’d love to speak to a general manager or owner at this point because someone needs to do the right thing here.

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Donnie Meismer

Excellent service. I walked in, found the shirt I wanted, made use of their clean restroom, and checked out. Everyone i encountered was very nice and helpful. The store is spacious and well lit, with wide aisles. Lots to choose from when it comes to clothing, boots, hats, tack, and even decorative stuff for the house. 10/10

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