DeKalb, United States
225 E Locust St
N/A
+1 8157488200
I had a service upgrade installed. I paid for installation and paid the 400 something dollars which I did not receive when I received the bill. I never received an billing statement via email or mail for about 2 months. Than I get a collection letter! This Company is just garbage! What customer service! I will never tell people to ever use this garbage Company!
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We live in the country. Options are limited, we don't have super high expectations of our Internet provider. However, our Internet speed with Frontier has gotten so slow that it's no longer useable. Even loading webpages is hit or miss. I called to cancel service today, and was told I'd be charged a cancellation fee. To cover the labor of disconnecting my service. Seriously? I'm canceling because you can't provide me acceptable service, and I have to pay a fee for your inadequacy?? My download speed is 0.04 Mbps! And Frontier, before you leave a ridiculous response for Me to reach out to You on Twitter or Facebook to resolve yet another negative review, guess what... I CAN'T, BECAUSE YOUR INTERNET IS TOO SLOW!
I had two years at the reduced rate. Then of course, you're no longer favored. I finally got someone to answer my question. I'm paying 35. for 6mbps. Humm. Metronet has 200 mbps for 49. #headscratcher.Frontier FYI: good luck getting a signal that doesn't drop every ten minutes.
I understand that you may not offer the services we're looking for, but when you have a scheduled appointment window its only professional courtesy to at least call and let us know that your tech won't be coming out.
Deli
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