Honolulu, United States
1000 Fort Street Mall
N/A
+18085327700
Most posts deal with phone calls. If you knew how busy they are you would not complain. I was surprised that they could still give me a smile and yes, it takes too long but the rules and paperwork are not their doing. Very courteous .
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ZERO STARS because this location is CLOSED! They’ve moved and there’s nothing mentioned about the new location online. I took the bus all the way here and then saw signs that the satellite city hall has relocated to Chinatown, and this change happened over a month ago! New address is at Chinatown Gateway Plaza 1041 Nu’uanu Ave.
Tried calling to ask a simple question that was no where to be found online. After waiting through SIX MINUTES of automated messages I got to another automated message stating that all representatives were busy. Unlike other places where you simply wait for one of them to become available, they hang up on you and tell you to call back later; which then requires you to wait through the SIX MINUTES of automation yet again.
1. 23 minutes on hold to get to talk to a live person. Be prepared to wait! And, the messages are terrible. You have to go through 6 minutes of BS to find out their busy and then they do not let you hold, you must "call back". Call This number 768-9311. 26 minute hold time. 2. I made my renewal appointment and was in and out in 15 minutes. Make and keep your appointment. And bring cash. You may have to pay a lot. 40 for me.
LOOK UNDER KING STREET! After 20 minutes if looking, I finally found it underground on fort street below king street crossing. One small sign as you walk down the stairs. Hope this helps others save time finding it! Place wasn't crowded (probably because people couldn't find it!) and clerks were friendly.
Unbelievably rude after i waited an hour they told me they couldnt help my wife with her drivers license. Made me feel very confused as what to do next. When i asked them they said we dont do that here and that the line is long so please leave.....like wow really???
It was great, very quick when I FINALLY got to the window. Wait time was RIDICULOUS and the time kept changing while I was waiting.
I just want to know if I can change my last name on driving license on that office. I can't find online what type of services they provide and nobody is answering the phone, just a voice message giving random information of other offices. I didn't want to spend 20 mnts looking for parking and then for the place to be told I have to do my change of last name somewhere else. What a waste.
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