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Eagle Refrigeration & Mechanical

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Baton Rouge, United States

eaglerefrigeration.com
Commercial refrigerator supplier· Mechanical contractor· Home And Garden· Heating equipment supplier

Eagle Refrigeration & Mechanical Reviews | Rating 3.9 out of 5 stars (5 reviews)

Eagle Refrigeration & Mechanical is located in Baton Rouge, United States on 6220 Hollyfield Dr. Eagle Refrigeration & Mechanical is rated 3.9 out of 5 in the category commercial refrigerator supplier in United States.

Address

6220 Hollyfield Dr

Phone

+1 2257516912

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Melissa Lambert

Have used this company many times for various properties I own. Wonderful company and people to deal with! Price is always reasonable and options are always suggested. Would recommend them to anyone!

R

Rod Hart

Outstandingly Bad customer service from Joann Lambert. I called to ask questions about a particular service and I got a lady by the name of Joann Lambert, who I was told was the office manager. I would imagine that most of the reviews that have been left about a nasty attitude are referencing her. Another fellow employee had to speak with her in the past and stated that this woman had a super nasty attitude, but was very aggressive at adding charges and increasing revenue for her company. It’s very tasteless when is unjustified. It is the total opposite of what is said on their website which states they provide excellent customer service and listening ears to the customer. As a matter of fact, I asked Miss Lambert to calm down and not talk so loud in order to salvage the conversation, because I needed service. I told her that she was very abrasive in her tone and her response was, “EXCUSE YOU! I’M TRYING TO HELP YOU.” To that point, she had not said anything positive to try and help, so I was very confused. She stated that my 1 yr old machine could possibly not be under warranty and that alternative problems could be the filters needed cleaning, poor servicing on the machine, etc.(I don’t see that as being helpful). As she got loud on her last outburst about “HELPING ME!” —I had to disconnect the call, because this lady has no concern for Customer Service and we weren’t going to get anywhere. She literally had the attitude Of a company person that has plenty of business is and is not concerned about the individual customer. If there is anyone at Eagle that is listening, this lady should not be allowed to be in contact with your customers. She is the reason that you keep getting poor remarks for Customer Service. She was absolutely egregious in her mannerisms and the way she spoke to me.

D

decheng zheng

Don’t use eagle refrigeration,they’re so bad customer services.we make appointment they nobody come .and i keep calling. I waiting one weeks .them still nobody coming to fix my ice maker.

B

Brad Bourg

Quick service and A/C fixed right the first time. Very knowledgeable and didn't attempt to sell me anything I didn't need. Would not hesitate to have them back out if another problem occurs.

J

Jonatham

The best hvac service in baton rouge

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