Fort Mill, United States
9526 Henry Harris Rd
N/A
+1 7048453065
We recently had a pool built by Edgewater and are extremely happy with how everything turned out. We get TONS of compliments on our pool and we cannot wait for warmer weather so we can spend our days relaxing in our amazing pool!! Our sales rep Mike Goodman spent a lot of time with us to understand exactly what we wanted and helped us through the entire process. He was a straight shooter, and never tried to “sell” us on anything. He gave us the facts and his opinion (when we asked for it) and let us decide, which I really appreciated. With the current demand everyone at the company was very upfront that they could not promise a dig date, which at first we were a little frustrated with, but they did promise to plan things out so that once they got started things would keep rolling. I have to say they were true their word! Once we got starred the only delays we had were due to weather. Amy, Rick and the team work so well together - building a pool is a ton of coordination and they make it look easy! We had one snafu, that was really a design change by me (I didn’t like the stone for the hot tub when it arrived on site) and it was handled immediately, without issue and we didn’t miss a beat!! Overall it was a really good experience. The team at Edgewater knows what they are doing and were great to work with! I am so happy we chose them to build our pool. Also, we had zero extra cost - with the only exception being my design choice in changing stone. They let me know immediately how much extra it would be and we were able to move forward quickly.
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EXCELLENT!! We had several companies come out to quote on a custom Gunite project and we selected Edgewater and are very glad we did. Our new pool is perfect and exactly what we wanted (and more) The finished project looks identical to the initial drawings and came in on budget - zero extra cost from the initial bid. The people at Edgewater are truly amazing - Amy (Office Manager) literally knows everything and is super helpful and responds immediately to any questions, Rick (Construction Manager) is not only a top notch guy but he also really cares about doing your pool right and the techs we had out (Jesse and Tim) were always super knowledgeable and friendly. Pricing was pretty similar to other quotes we received (a little more) but why would you look to get to the bottom dollar in cost at the sacrifice of design and construction quality? I would highly recommend Edgewater to anyone looking for a fantastic looking pool that is done right. Thank you Edgewater!
From working with Peter and Mike designing our pool to the finished product we could not be happier! Everyone we worked with was knowledgeable and so nice. Amy was wonderful keeping us in the loop every step of the way. Rick went above and beyond with the water chemistry and educating us on it, especially once he found out one of our daughters has severe allergies and a skin condition. Tim and Jesse were great to work with. We have recommended Edgewater to many people! Thank you!!
I have called this company at least 20 times at each of their two numbers in the last couple of months, as well as sending two detailed emails with our pool idea (on the large side) /budget range (on the high-end) AND filled out the online forms TWICE. Why was I so obssessed with using this company? Because it was highly recommended by someone who is really in the know of the pool business in the Carolinas. However, I have only been able to reach someone twice out of the 20 times I called. Each time I was told I would be getting a call back soon. Guess what? Nothing happened. For the rest of the calls, there's always the same voicemail message. Funny emough, it tells you (the caller) to leave contact information and calls will be returned within 24 hours. I totally understand the surge in pool demand may have caused the overwhelming inquiries. But at least I would expect a word from this company about when the customer should expect a real response. After another email and two more calls yesterday, I have finally given up. I'll leave it to the readers of this review to judge if this is a company you can trust on when it comes to the largest spending second only to your home.
I would absolutely recommend Edgewater Pools. We moved to the Charlotte area in July 2018 from upstate NY. We knew we needed a pool that first summer. We started in Dec 2018/Jan 2019, and met with Mike Stone and the team. Once we decided on Edgewater, low and behold, we find our electrical supply line right where the pool is going. We get Duke to move the line, but that was an unforeseen delay not caused by Edgewater. Mike was excellent in the design and options, and helping us pick out tile, depth, shape, stone, and Pebble-tech, etc. The crew (Greg, Rick, Kerry, Jamie, Josh, Herbie, & Jesse) were always pleasant, answered questions, and knew what they were doing. We knew via email from Amy (also great to work with) what was happening each week and what to expect over the next 4-5 months. We felt important as customers, appreciated and able to communicate with Management. Greg as the lead was excellent, made some excellent suggestions, and we had a great finished product. The only negative (minor) was that the job site could have been kept cleaner from cups, trash, etc. The good part is once we mentioned it, it was fixed very quickly. Would use them again if we ever needed another pool. Good job guys and keep up the great work. Dogs love it too!!! (see pictures).
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