Ellicott City, United States
3258 Bethany Ln
N/A
+14104617878
I usually frequent the Towson location as it is right around the corner from my house, however drove to the Ellicott City location to pick up a bike for my daughter. I called ahead and placed the bike on hold as I would be in shortly. When I arrived I was greeted by Mark who had the bike waiting. He made a few minor adjustments to the hand brakes and made sure everything was working properly. He did a phenomenal job connecting with me and other customers before me. Thanks for the bike!
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There's a lot of good things I can say about Race Pace Bicycles. Friendly employees, awesome hours (one of the only places to get bike parts that's open on Sunday!) and good selection of new bikes AND gear to maintain your own. One of the things that stood out to me when I visited was their willingness to make sure I was able to get back on the road, even if they didn't have exactly what I was looking for at their store. This makes it clear to me that everyone at Race Pace is passionate about bicycles and bicycling and isn't necessarily just looking to make money. With this trust and respect, I plan to be a customer of Race Pace for a long long time.
Brought my Fuji 3 speed beach bike in for gear repair and was treated with respect by the staff that I haven’t seen in a very long time. They really appreciate their customers. Evan looked over my bike, fixed the problem quickly. I added a new seat and some accessories to the bike and made it like new. Ann Marie assisted me with a Saris 2 bike rack set-up now I feel comfortable putting my bike on the rack for outings. The whole team has the store down to a science. They work on serious high end competition bikes with skill and professionalism to keep your bike in top performance shape.
While I was out running errands today I decided to take a chance and go to the Race Pace bike shop in Ellicott City Md, I prayed the whole way there and asked God to please let them have a cruiser bike for me. As soon as I walked in I was greeted by Monica, Well today was my lucky day!!!! I told her what I wanted and she showed me two cruiser bikes, I chose the Silver one because I’m a Die Hard Cowboys fan! Monica also showed me helments,bells,phone holders, and so much more!! Ann Marie was also amazing showing me different merchandise. I’m going to be honest, I had a terrible experience in the Columbia store and I’m so glad that I came to this location. Monica & Ann Marie you ladies ROCK!!!!!! I most definitely recommend this location hands down!! Great job ladies I’m so Happy!!!
Friendly and knowledgeable staff, and best of all, they do not nickle and dime you. If I had a business, I would love to have employees like Justin. He is the epitome of excellent customer service. Keep up the good work. I highly recommend them. Thank you, Justin!
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