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Emergency Animal Hospital South

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Austin, United States

ctvseh.com
Animal hospitalVeterinarian· Animal hospital· Veterinarian

Emergency Animal Hospital South Reviews | Rating 4 out of 5 stars (5 reviews)

Emergency Animal Hospital South is located in Austin, United States on 4434 Frontier Trail. Emergency Animal Hospital South is rated 4 out of 5 in the category animal hospitalveterinarian in United States.

Address

4434 Frontier Trail

Phone

+1 5128929038

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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William Spencer

My landlord and I brought his dog, Smiley, to this emergency vet on Sunday, February 21. We were warned that the wait might be several hours--understandable considering power blackouts and a still-raging pandemic--but Smiley was in great distress, and I had been to this animal hospital with friends and their ailing pets, so I knew that the staff and doctors were efficient, professional, and caring. Folks were waiting in their cars, and one of the staff came out immediately to look at Smiley and learn what we had observed. They then brought a stretcher out and took Smiley inside. Dr. Ohlen came out soon after that to explain that Smiley was hemorrhaging, a consequence of a tumor on his spleen. She explained that Smiley could die at any moment, and she wanted us to come inside. Smiley was an older (14-years-old, 70 lbs) dog, and we were not surprised by this diagnosis. Smiley had, the day before, been to my landlord's primary vet who noted that Smiley was very anemic. And, for several days, Smiley had refused to eat. Smiley had to be euthanized, and Dr. Ohlen, an extraordinarily kind and articulate person, explained the procedure and its necessity. We are both extremely grateful for her compassion and her professional bearing throughout. Thank you.

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L B

This used to be a great, reliable emergency animal clinic, but our latest experience with the vet technicians inspired little confidence in the care delivered. Our past experiences were so much better. I'm left wondering if there have been some changes in ownership or management as these attitudes and behaviors often start at the top.

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David Müzel

I’m not sure if this place has gone under new management, but you are a mediocre establishment. Absurd waiting (get more staff), second rate attitude (get better training or get a better personality), and simply do better. Last couple times we had to be there you were essentially no help medically speaking, and the last couple of times you had us wait with a dog agonizing in pain for at least 2 hours to come back and say you can’t see him. I don’t care what your urgency protocols are, if you’re not competent enough to implement a better course of action and staff you need to go out of business or get bought out by a better group.

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Christine Kilpatrick

Had to follow COVID-19 restrictions. They picked up my pup from my car and took her inside for choking It was hard waiting outside for a few hours and not being with her. Staff was wonderful, as always

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G K

Even though the circumstances of being there were less than positive, the staff was very good and provided exceptional care and all available options. They provided multiple options explaining the pros/cons and plenty of explanation without providing and feeling of pressure to do one option over the other - just the facts, no fluff or guilt trips. They provided great care even though it was much busier than usual - it was Christmas and the parking lot was full. We did have to wait a bit because of their triage ratings they have in place, which is fair and understandable. So don't be a jackass and think your problem is worse than everyone else's. They are the professionals and are doing things the right way. It might be hard to have to wait a while but everyone else is in the same boat or have a worse situation that needs to be dealt with. I really can't say enough positive about the South location. Is it a bit expensive here? Yes. Do they provide great care? Absolutely. Would/will we be back again if we need care? It'll be out first call.

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