Erlanger, United States
4122 Olympic Blvd
N/A
+1 8592822400
Wheelchair-accessible entrance
Very good place to make business and even better to work with them
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Unfortunately, we have to report that working with Jewel Craft was not as smooth as they pitched. While working with them to produce our jewelry line, they lost 4 of our original pieces. Our production did not come out as preferred, but we understand that a manufacture might not come out as well done as handmade. We were willing to look past it slightly. However, the end result of their production left us having to finish pieces, which was not efficient. Therefore, we could not continue to work with Jewel Craft. No compensation for losing the originals we handmade and sent in was ever extended. Multiple shipping errors occurred as well. There was no communication when packages would be shipped or tracking information sent prior to shipping which is a real concern. They worked on their own time with little communication.
i sent my ring in to be repaired and received the same ring back UNTOUCHED when I spoke with Nick and Chris I was told I would have to start the repair process all over again with horrible customer service and they refused to show proof that the ring was repaired.
I have been in the Jewelry business for over 40 years. This is a very talented and superior company. If you recognize fine work then I would highly recommend them.
It's always a pleasure to work with my friends at Jewel-Craft. They are the go-to for all things repair and manufacturing in the jewelry business and I wouldn't send my customers anywhere else. Kudos to you JCI!
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