Fair Lawn, United States
24-02 Broadway
N/A
+12017738280
Got a beautiful pup (labradoodle) last week. We weren't sure if we were going to go ahead with it. No one there pressured us. They encouraged us to come back and visit her a few times before we picked her up. We put down our deposit and picked her up the following week. She had been bathed and prepared for us before we arrived. We and received all the necessary paperwork and care instructions with helpful information for first time owners. I took her to the vet the following morning and everything was pretty smooth and she is very healthy. As far as the complaints about the customer service, imagine having to take a dog out 20 times a day because 19 of those people just wanted to cuddle and play with a puppy but have no intention of purchasing. Then multiply that by 7 days a week and 52 weeks a year. Its not a hotel, its a pet store. Dogs are kept in decent size cages and appeared to be clean and rambunctious healthy pups. Overall we are extremely pleased with the entire process and most importantly, our new pup.
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Please listen to the one star reviews on here. My dog died less than a year after buying her from this store. They buy from puppy mills, they did not care about making it right. She was born with a heart defect and we couldn't save her life. Don't give these people your money, they're monsters. They buy puppies from mills, dogs that are sick. Please research well-respected breeders or adopt at a shelter. I will never forgive this place for what they did to my family. I wish I'd never done business there. If my story can save even one other family from experiencing the heartbreak we have experienced, then the time I took to write this will have been worth it.
We purchased our beautiful little puppy Max from here. Joe was great, he let us in everyday to see and play with him. Our puppy is great. Took him to our own vet and he is healthy. He is already potty training and can hold the whole night. Max is the love of our lives.
I bought a puppy here about a year ago- she came to us extremely jumpy and fearful, and shows a lot of signs of separation anxiety that we just chalked up to her getting used to her home. These issues never subsided. I think she was separated from her mother very early. When we got her she had kennel cough and giardia. As others have indicated in these reviews it's my deep suspicion their puppies are from puppy mills, and that they do not take good care of the animals. Our dog, who has only recently turned 1- has hip dysplasia, arthritis, and a heart murmur with an enlarged valve. We are currently dealing with vet costs that near 1k each visit, and our beloved dog could potentially have life threatening heart problems. We're testing still but it looks like she could potentially have heart failure, which is fatal. When you buy a dog, they recommend you to Englewood Vet (under the guise that they pay for your first visit)- and I suspect he sees enough of these dogs to know they probably come from puppy mills, but sees them as opportunities to make money off of pet owners, though this is just another guess of mine since I can't imagine a vet of repute wanting to be affiliated with a pet store like this unless they were in it to make money in the long run, despite what damage it did to their reputation. I'd strongly urge against anyone purchasing a puppy from here. We love our girl, but she may be out of our lives soon, in debt and suffering from heartbreak and its all because we bought a dog from this pet store. Please look into rescues or purchasing directly from reputable breeders. I'm upset at myself for falling for this place.
the pet store is very clean you can tell that they do care for the puppies there. I got my little girl there she now five months and she is so healthy, people need to understand if they are dealing with full bread dogs they do need a lot of care. I worked with the girl who only works weekend she was very helpful and amazing with finding the right one thank you guys so much for helping me find my best friend !
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