Fairview Heights, United States
6631 N Illinois St
$$
+1 6183983630
N/A
Delivery
The 800 Customer service poor plus the delivery drivers still your package and employees go through them. Every time my package go through Sauget ill Fed Ex something always happens i received emails saying delivered left at front door I go to check there is nothing there. I also had shoes shipped from Nike when I received the package from FedEx they went into my package because the put my shoes in a box that said please recycle and tried to put the same Nike tape from the original box on the cover up box. The employees know they can get away with it because the company dnt know who it was also they know all you do is make a claim
like
The employees were very friendly and helpful
It won't let me give negative stars. We need that option... Every single time we have something shipped to us via this poorly run company, we have the same issue. They claim to have attempted delivery but in fact, did not. I was sitting on my couch not even 10 feet from the front door when they claimed to have attempted at 1:58. Furthermore, there is a construction crew down the road. They verified that no fed ex truck came down this road today. They've been there since 7 AM. There is only one way to get to our house - the road dead ends behind us. Never fails. Every time. And the customer support center is horrible.
I had been dreading completing a large custom print order because it had to be printed to exact specifications. Very grateful to Justin at FedEx Fairview Heights—he downloaded my file, ran a few test prints to make sure everything was just right, and had me out the door with my order in less than 5 minutes. Outstanding, thank you!
I would give them lower rating than 1 star if I could. the worst customer service ever, plus they are pushing customers to add declared value that is worthless and not asked for.
I've been coming to this FedEx office since 2009. Every time I've come to this office Justin has been the consummate professional. He's highly knowledgeable of all the tasks & services FedEx provides. And always has a pleasant disposition.
Absolutely horrible customer service! I walked into this fedex office and all I needed was to send a small letter ground service level. I had my own envelope and made it extremely easy for them to process this and slap a label on it. The lady working the front counter told me they would not be able to accommodate the envelope because it was a fedex express envelope. It doesnt matter what the envelope says, all fedex cares about is the label. I will NEVER be back to this fedex office due to the lack of ignorance and disrespect given to me. Horrible customer service!
Unless all you need is a copy machine, just go somewhere else. Customer service is so bad, they need to have Dave Chappelle at the counter for comic relief.
Deli
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