Lakeville, United States
17744 Kenwood Trail
$$
+1 9528929325
N/A
Delivery
Around noon about a month ago mom needed a document delivered to California by early next day. I've personally had terrible service prior at the Apple Valley location, expected a hassle arriving to this location but were more than pleasantly surprised. Had fantastic customer service from a young Ryan, who was very patient, helpful and friendly! Mom, myself and uncle were very happy.
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Today I had the pleasure of being helped by Garth. He helped me find a box for the items I needed shipping. He cared enough to find the smallest box for the least expensive price. He explained all my option and helped me pay less.
I had a piece of camera equipment overnighted to this location to use for a weekend shoot. Their hours are listed as 10-6pm on Saturday and I went there around 4pm and they were closed. When I went back Monday, to basically just ship back my rental, the manager, Jason, couldn’t have cared less about the fact that their closing early prevented me from having my package all weekend. He didn’t even say I’m sorry or offer to help with a refund. FedEx overnight is expensive and he didn’t care that I paid extra to not have my items. Very unprofessional and I won’t be returning to this location.
The one-star review must have been a Karen. this store has never been a problem, and prompt. I can understand seeing a licence on returns. If you have to provide a license, you are less likely to return things fraudulently.
I always get the most excellent service here from the very attentive help. Thanks, Mark and Garth!
Horrible experience returning item. Few people in store and "team member" Mallory T very rude telling me there are a few people ahead of me. The return required my driver's license (however, my purchase did not). When asked for my phone, I said no (as I do with all). She said it's required. "Just doing my job, mamm). After processing my return I asked for my original receipt back and she said they keep them. She said she could make a copy, but I have to wait. Again. Not all "team members" are this rude. I purchased the boxes the day before and the person working last night, although also very busy, was courteous.
Great if you’ve got a lot of time. Most of my time was spent watching the manager teach an employee how to use the software. Then they realized that what I wanted printed was under copyright and legally couldn’t do anything for me. It’s their job to know that. I should’ve been told that immediately and excused from the training session.
Very good service and friendly management, I had some copies made. They turned out very well, they where fast and the cost was right.
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