Frederick, United States
350 E Church St
N/A
+1 3016622250
Ive used this company for years as I do not drive and rarely need to go far. I usually reserve the need for reviews unless a place has exceeded my expectations or really blew them. And the low level of customer service from the dispatcher got me pretty angry THIS time. Theres 3 Ive dealt with...a younger woman who I have no issue. The man..barely ever talk with him..but the older woman ALWAYS SEEMS SO UNHAPPY TO BE AT WORK. She is short, you can tell she has other things more important to her she wants to be doing. Its awful. Ive had late cabs before and was never upset (order ahead folks)...but the dispatchers JOB is to take phone calls and speak to you. She could be pleasant at the least..aside from rudeness and hanging up on me midsentence before...today I asked for a ride to a business downtown. Since i didnt have a specific address i said drop me at the corner of x and y and she got rude. I could hear the eye roll. She said she didnt have time to look at addresses (mind you thats her job BUT i provided a corner for her easement) upon sighing a few times and being obviously upset that she had to do her job... I decided I was done giving my business to this company..which is ashame because i havent really found a bad driver..and i try to always tip very well..(most if the drivers WILL tell you how awful their dispatchers can be and that they are the reason for the problems in punctuality). The ONLY issue Ive ever had with drivers was that one time after getting out of the cab I saw a bedbug on my leg...( not really his fault..he doesnt kniw who is getting in his cab) i didnt even feel the need to review then. Yall need to replace that lady. This isnt my first time dealing with her. Shes awful. And im sure many of these bad reviews are on her. As someone whose family owns a company in Frederick, I KNOW what customer service should sound like. Shes beyond it. She needs to be let go so she can go do the things she thinks are far more important than her job.
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Horrible Customer Service. Have no idea how to Dispatch. Estimated time of arrival extremely off. Call Fiesta Taxi, at least they communicate properly and are honest individuals. 2 are better than \15\.
It's under new ownership, in my recent experience this service has gotten better.
Taxis arrived promptly and driver was courteous and safe.
This is the best ride ever would totally do it again nice on time fast and good price, I definitely recommend them.
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