Gainesville, United States
3418 Lake Crest Dr
N/A
+1 7705385002
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Customer service is absolutely horrible! They take your credit card and email address, provide no confirmation, time of deliver or amount. Very unprofessional and I will be reporting them to the better business bureau! When I called to inquire about my purchase after several hours of no correspondence, the lady was rude and told me she would process the transaction and deliver the flowers when she had time. Her attitude was disgusting! I simply called back because I gave them my credit card information and I have the right to inquire about a purchase I made if I received no confirmation. She then told me to take my services elsewhere and hung up the phone. Now I see why they only had 4 reviews before mine and I imagine they are acquaintances or family friends because I would never consider using them again or recommend them to any of my friends or loved ones. Please do not waste your time using this florist. I have never felt more disrespected in my life. Customers provide you business so you shouldn’t be rude or disrespectful, regardless of any circumstances. Without customers, there is no business..... Called Tropical Roses and they were complete opposite. Superb customer service and very professional, kind and respectful. Took my order and payment over the phone and sent me confirmation with a copy of my receipt within 60 seconds of the transaction. My order will deliver to the destination shortly (same day delivery).
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This is the best choice I have ever made when it comes to Flower Shops. Our return for the money was remarkable and beautiful. Bibbs stayed in touch with us during the entire experience. I would recommend her highly. I know that I have, on many occasions... and every time I was thanked for the recommendation and with that being said, Bibbs continues to never let me down. Thank you Bibbs!
I called today to order flowers and the owner, Beth, acted like she was doing me a collosal favor by answering the phone. I don't know if she was having a bad day or if this is business as usual but no way to run a business. I'm sure the flower arrangements are fine but phone etiquette needs work.
This was the third year in a row that I asked Bibbs Flowers to prepare a big wedding anniversary arrangement for my wife, and it was the best yet for our 50th in August 2020. The flowers like those in our wedding were fresh and beautifully arranged and brought a big smile to Sharon's face. Great work and wonderful service!
I needed flowers to send for a funeral just when businesses were beginning to reopen due to Covid-19. The florist explained that she wasn’t fully stocked due to having been closed. We talked about what I wanted to send and how she could make it work. The flowers sent were nothing short of magnificent! The arrangement was larger and more beautiful than I even imagined! The flowers were delivered the same day as ordered even though I told her they didn’t need to be. It was a pleasure working with Bibbs Florist (your flower girl.com) and I highly recommend them.
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