Gaithersburg, United States
45 W Watkins Mill Rd
$$
+1 3016373203
N/A
My service is always excellent! Starting with a phone call and then having service rep come and take care of everything. I’ve been with ADT for many years. I even change from another carrier, and never been sorry. I strongly recommend their services.
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Horrible - I had a broken ankle so I could not see what \Caleb\ from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of work for him - no matter how it looks. Sensors on windows are not all put in correct place and go off during thunder storms. ADT completely ignores our complaints. If you want your windows and doors to look as horrible as ours, then go with ADT. Please see pictures below if you want ADT to make your home look like this. Once you post a negative review online, the company sends out a canned \contact us\ link to provide the impression that \they care\. I than get a message from Mr. Rob Sladden but when I call him back, he will not pick up nor return any calls. Is this REALLY CUSTOMER SERVICE ADT?
Christian was a great tech installer and well prepared with mask during this COVID pandemic! ADT great
I took ADT over a year ago. For the first year or so, it worked fine. Now, that's another story. It happened three times in two months and the last two times two weeks apart. The box loses the signal to the tower, and then there is an alert every hour. Good luck with sleeping with that stuff. And of course it's always at night. I am giving them one more chance and then I don't see the point to have an alert service part time for almost 60.00 a month. Just fed up
Technicians in the Gaithersburg, MD area are useless. 3 visits on a brand new install in 6 weeks for fault equipment they refuse to replace.
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