Francis Schommer
Five star was my go to place for tire replacements, but I hate how they do service.
I took my 2003 sv650 in (which has been sitting for two years) and the 65 diagnostic said it needed 878 worth of work. I said NOT to do the 250 fork seal replacement or the 70 oil change, and then purchased (not through 5 star, so I thought that would save 225 of parts (tire and chain) from the original quote) a new gas tank (old one was sludge), chain, sprockets, front and rear tires, and fuel pump rebuild kit.
I asked that they install the parts I purchased, and get it to pass inspection.
Today I picked up the bike (it passed inspection!) and apparently the 65 chain install from the diagnostic became 130 (I guess it took them TWO HOURS to install a chain?), but the worst part was after paying 859 (20 less than the original quote with the fork seal replacement oil change I had them forgo), as I was driving away, I realized the rear brake completely didn't work (it worked when I brought it in, as it wasn't on the giant list of things they said I needed).
I asked how it passed inspection with only one brake and they said that they weren't able to take it out due to the weather, but that they could fix it for 65, and after saying fine, just fix it, 15 minutes later they told me it was ready to be picked up.
Apparently they needed to bleed the rear brake (I guess that isn't included with the many hours it took to replace the rear tire, sprocket, and chain).
When all is said and done, it was 929 of basically all labor, and I can confidently say I will never bring a bike back to five star cycles, because even though they are 65 an hour, they charge you for so many hours, you're better off getting service at other shops for 95 an hour, where they charge you a fair amount of hours.
FYI, by posting a good review, you get 5, so take the good reviews like a grain of salt.
But YMMV
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