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EATEL

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Gonzales, United States

eatel.com
Telecommunications service provider· Cable company· Internet service provider· Security system supplier· Telephone company· Television Service Providers· Security Systems

EATEL Reviews | Rating 3.4 out of 5 stars (5 reviews)

EATEL is located in Gonzales, United States on 913 S Burnside Ave. EATEL is rated 3.4 out of 5 in the category telecommunications service provider in United States. Providing TV, Internet, phone & home security services over the area's only 100% all-fiber network.

Address

913 S Burnside Ave

Phone

+12256214300

Open hours

...
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C

Courtney

If I could give this service negative stars I would. I don’t even know where to start. I can never get in touch with a service customer representative and probably spend more time on hold than actually speaking to someone. On top of that my internet goes out at least 6 times a week for no reason at all. Just randomly in between my shows and doesn’t come back on for HOURS. It’s getting ridiculous at this point. I pay my bills on time and most of the time well in advance before it’s even due. This service is not worth it.

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J Lolly

After having Technicians out to my house 5 times due to internet issues, I finally decided to go to Cox, who I get 3 times more the speed and more TV channels for less money for 2 years guaranteed. I started out with all the introductory pricing, then they started going up. When I started my service I had 300mbps, after I called in when my bill started rising the lady on the phone told me that some of the introductory pricing was gone but said she made some adjustments to my account and I would be paying the same amount that I had been paying. What little did I know until I started having all kinds of issues and they started sending technicians out, is that the adjustments she made was to lower me to 150mbps without me knowing. There were days I was lucky to get 20mbps, buffering constantly then they would send someone out and after a couple weeks, I was calling again. They finally changed the equipment and it got better for a bit and then here we go again, all the time my bill has risen to 174.00 for 150mbps which I wasn't getting anywhere close and the middle of the road TV Package with no PREMIUMS. It finally came to a head when I paid my bill 174.00 3 weeks early and then looked back into my account a couple weeks later and still had a 10.00 and something balance, my bill had risen to 186.00 for the same bad service. I then called COX for 172.00 I got 500mbps and 170 channels with HBO. Oh and by the way EATEL, COX found the problem that you never did after 5 technicians came out, there was a bad cable from the termination stand to my house. You probably knew it wasn't in good shape the entire time and just didn't want to replace it.

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Mona P

Every month my bill continues to go up and I have spoken to a different rep for the last 6 months and my bill is still going up and I have not changed a thing. The last rep told me she was fixing it and crediting the additional fees but instead she charged me more!

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Amanda

Canceled a contract early so I understand I'm responsible for the remainder. I'm told by more than 1 customer service rep that there's no set amount I have to pay, I just have to continue to pay the account. Fine... LIES. Account was canceled Dec. 2019. With the exception of a couple of months due to COVID-19, I have paid them automatically from my bank account. With zero warning from Eatel I get notified by a collection company that my account has been turned over to them. And of course you can't get Eatel's collection person Melissa on the phone to determine what went wrong... So very glad I made the change and no longer have to deal with a dishonest company!

K

Kailey Jean

Had some problems with the cable service but I just ended up dropping and only using I internet. Been good after that. The tech that attempted to fix the cable multiple times was very friendly.

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