Grapevine, United States
1501 Gaylord Trail
$$
+1 8177222182
N/A
Delivery
Of course I had a last minute print job for a conference at the Gaylord. I stopped in at FedEx Office and was assisted by Brandon. I’m a retired FedEx employee and understand the PSP philosophy. Brandon delivered superbly on the “S” tonight! Thank you Brandon for going above and beyond to get my print job right. Fred would be proud!
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This is a hotel location and should be equipped for busy ship in/ship out days. Very dissatisfied with their service during our conference.
Went to a convention and had some items to ship back home. Figured I would give Fedex office a try to avoid having to check the items on the airplane. They quoted me 80 for a box and for an item weighing less than 10 pounds. Granted I have no problem paying a slightly higher shipping price due to the convince, but not for 80. So I got my own box and did my own packaging, total cost was 15 with shipping and supplies. I then then took the package back to Fedex to have them pick it up, and was charged a 15 handeling charge for using my own prepaid label. I expected to pay a few dollars, but not 15 just to drop off a package. Still cheaper than having them do everything for 80, but I don’t appreciate the excessive charges
I've tried to complete the surveys on my multiple receipts but, the store code is incorrect so its not letting me. :( I just wanted to give props to Caesar at this Fedex in the Gaylord! I was in town for a conference and had to bug Caesar every day I was in town. Couldn't have had a more pleasant person to help me out - from shipping to receiving to picking the right HDMI cable, he was awesome and super helpful!! I deal with shipping companies VERY often and this was by far one of my more pleasant experiences with Fedex, compliments to Caesar!! He's awesome!!
We recently attended a sales meeting and supplier show at the Gaylord Texan. Upon arrival we learned that our trade show crate was miss-shipped and was stranded in a different state. With the kind and quick help of the onsite FedEx Office, we were able to print banners and graphics in record time. Thanks to their proficient team we were able to turn this potential disaster into a total success! Their support even extended to a show floor visit to assist in selecting the best mounting method. I would recommend their service to ANYONE! Dear Staff: Thank you soooo very much for all your help! You were definitely our silver-lining.
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