Haltom City, United States
5350 Airport Fwy
N/A
+18173819280
My husband and I were advised to visit this business to help in our search options for flooring. We were greeted by a staff member and told that the account manager we were to see was with another customer and would be with us shortly. While waiting, we shopped to try and narrow our selection and afterwards took a seat and waited to at least be ACKNOWLEDGD by this account manager – the customer that was being assisted had left and there was no one at their desk. Unfortunately, we were not acknowledged, and had no idea how long the wait would be. We would have appreciated the common courtesy of the account manager walking over to us, introducing themselves and advising that although their schedule for that day was full, as a courtesy to a fellow contractor, they would be with us as quickly as possible. A business is only as good as their customer service.
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Prosource is a great company to work with and I appreciate Brian Frailey and support staff from the front door to the delivery/loading guys are OUTSTANDING! Thank you for helping me with my buisness! My business continues to grow and I know you all are there to help me each step of the way!!
Exceptional customer service, very knowledgeable workers, beautiful showroom! Nick Kapsodelis was the person who helped us and went above and beyond - amazing man!
Great place...especially after the remodel. Matt is great!
Selection was great. Price was good. Communication was exceptionally bad. It’s been frustrating but I won’t say that I wouldn’t go here again if I was on a budget... Once the main part of my order was done, I couldn’t get my salesperson back on the phone to get the tile I needed to finish the job. It was something that was not super urgent...so I was patient...but after 4 voice messages and a few texts unreturned, I called, explained the issue, and asked for someone else to help me...no one even bothered to apologize that I couldn’t get help in 2 weeks, just passed me on to someone else and then they took my order (I only guess they ordered it since he didn’t call me back either to confirm but since I was charged for it...I’ll have to call to see if it arrived, I guess).
Deli
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