Venice, United States
141 Pond Cypress Rd suite a
N/A
+1 9413758400
Wheelchair-accessible entrance
I do not recommend anyone working here. The office lacks any and all communication skill. They say all of the right things to hire you and then pretty much act like you do not exist and expect you to be able to work with only a days notice or less. Like most companies they do not care about their employees and would rather cheat me out of money I was owed for time I worked there than pay me my fair wage which was discussed and agreed upon. They barely train their employees so I would use caution if you are a family looking to seek home care for your loved ones. If you are someone looking to work here or get care for your loved one I hope you use serious caution and seek out other places as well. Good luck.
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Home Instead has done a great job taking care of my loved one. They are very reliable, very kind and patient. They have also been very flexible in adjusting their schedule to our needs. They are always available and willing to show up at a moments notice to evaluate any situation and help to remedy it. I live out of state from my loved one and it has given me peace of mind knowing they are caring for my loved one and only a phone call away. I would highly recommend them to anyone looking for home care for their loved one.
Home Instead has my highest rating. My relationship with Home Instead began with a crisis. My father, the caregiver to my mother with dementia, had a stroke late at night and was rushed to the hospital. Pat, at Home Instead arranged for a caregiver to arrive at the house within 30 minutes to care for my mom. The caregivers stayed 24 hours/day for 5 days until I could move my mom to memory care. They packed a bag for my mom and transported her to the new facility. Yes, I paid Home Instead, but they went above and beyond to help me during a very stressful situation and communicated with me at every step. And during the pandemic, no less! Since I was across the country, they were my 'eyes' and told me honestly about the conditions at the house and what was needed. I will always be thankful to Pat and her team of caregivers.
Hired Home Instead for 2 months to. care for an elderly 90 yr old with dementia and had trouble getting out of bed and into the shower. 80% of the caregivers they sent were not qualified to take care of someone like that. Also had a very high turnover rate went through about 10 caregivers in that time one never showed up at all others just quit or you never see them again. The majority of the caregivers you don't want to see again.Out of all the caregivers they sent only two Wilma and Melissa cared about the patient and had experience. The last caregiver was the worst in the 4 hours she worked did not clean or change her depend or the sheets. She ended up in the hospital the next day with a urinary infection. The caregiver told me she did not want to wake her up to change it. They also stopped trying to get her into the shower. Some are good at making breakfast and doing laundry I will give them that. The poor care resulted in moving her to a memory care complex in Venice called Liana which unlike Home Instead is very good about keeping her clean and well cared for.
The weekend caregiver is very in tune to slight changes is my parents eating habits, mobility, for example notices when mom is shaky and weak in walking. She even notices if something is on my dad's mind and asks him if everything is ok? She is very kind and offers her listening ear. She is very good about writing notes and has even calls me with her concerns. She shares what she's learned in the classes she's taken which I find helpful and interesting. We feel very blessed to have found such a good caregiver for the weekends, giving me a much needed break! The Home Instead agency is very thoughtful as well, remembering holidays and times my mom has gone to rehab with gifts. The agency is easy to communicate with when requesting extra days. Not every caregiver is a good match, and that's why we feel blessed after finding someone who is so compassionate, kind and trustworthy!
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