Horseshoe Bay, United States
110 Long Dr Ct #6
N/A
+1 8305961301
Arrived at 6:30pm for 4pm check in. Upon arrival the condo is filthy. There are dead cockroaches on the floor. All the beds have been slept in, unmade with dirty sheets. All towels in the bathrooms are dirty and balled up on the floor. I’ve tried calling property management company for an hour and a half no response. We lost all daylight to enjoy our day. We can’t freshen up to go out to dinner. We have no idea if anyone is going to eventually answer one of my many calls, texts, or emails. We are now having to consider loading up snd going to a hotel as we don’t even feel comfortable sitting down much less trying to go to bed. Disgusted, so upset. This was my birthday weekend celebration.
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This is an awesome place to vacation, lots to do great food, the condo was a home away from home . Had everything and was so clean. All Seasons Staff Kerry and Tana were so helpful.
February 2019 I rented a home on Horseshoe Bay and paid a deposit of 2,014 after inquiring about boat dock for our boat. Nine days past the cut off for a full refund, I learned that due to flooding in October 2018, there are many submerged hazards (verified on the Lower Colorado River Authority website and with several people who live on that lake). Since this was not disclosed on the VRBO listing (deceptive advertising), we requested a full refund. They denied our request and instead refunded half the tax and half the cleaning fee in the amount of 264.00 forfeiting 1,750.00. The post is once again posted on VRBO without any mention of the lake hazards. I do not believe a reasonable person would rent a lake house on the water and not plan to participate in water sports. They are not operating ethically so BEWARE!
Friendly people always happy to see us house keepers are wonderful always go above and beyond to make sure the houses that are being rented meet the renter accommodations .
Courteous and Helpful
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