Jacksonville, United States
1201 Airport Rd
N/A
+1 9047414008
Awful experience. They gave us a car with a huge crack in the windshield and when we went back in to get a new one we were told they would do us the favor and change it seeming completely unbothered about the state of the car. Next one we get appears to be half cleaned and has expired tags, when we asked about that we were told oh you won’t get pulled over for that here if you do just say it’s a rental. No employees were wearing masks either despite signs that said masks were required. I would give it zero stars if I could, we have learned our lesson and will never be renting here again and recommend if you need a rental to look elsewhere.
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Parked here Friday 10/9 through Monday 10/12/20. The price is reasonable but pickup from the terminal to go back to my car took 45 minutes, unacceptable. Upon exiting baggage claim, I texted the number on my ticket for a pickup and got a reply letting me know the request was acknowledged and the shuttle dispatcher has been notified. I called after waiting 25 min and nobody answered so I left a voice message. I called again 10 minutes later and was told someone was on the way. They eventually showed up at the pickup spot but 45 minutes of waiting will make me think twice about using you again. The driver, (same on both trips), was a good driver and professional.
Super nice employees hustling to get it done, so deeply appreciated. However, there' s only one person working at the entire facility. That means driver, cashier, etc is one person. I waited almost 30 minutes at the lot (no employees, no signs, nothing) to get picked up to the airport. Returning, I was picked up immediately but waited for the driver to drop all passengers off to act as cashier to allow me out of the lot (even though I prepaid). Very strange.
This was the first time I used WallyPark, Jacksonville, and I was very pleased with how smooth it went. It was only a couple minute wait for the shuttle both ways. I will definitely use WallyPark again!
Never a dull moment and all the staff are amazing
Deli
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