Jimmy Brown
Where to begin.
I was about 3,000 miles into my 3,600 mile trip, traveling from South Louisiana, racking up Dealer Check Ins and 50 States (Ride 365) when I realized my rear tire was beyond bald. Deals Gap and Hellbender 28 wasn’t too bad, but on my way to Suches Loop, it was getting a bit squirrely. When I stopped to inspect, I realized I had belts showing. Called Killer Creek, as it was my closest shop opened (still an hour away) the Sunday before Labor Day. Josh let me know they could take care of me, as long as I made it before close. I made it there, Cody (Blade) handled the service order, gave me all the discounts and promotions they were running, and got me out quick! This is where most stories would end, but not mine.
I didn’t make it 15 miles down the road on my new rear tire, when I hit an obstacle in the road, HARD. Cracked the front rim. After I pulled over, and finished my tirade, I called the shop. They were closing. I told them what happened, and Jeff Price offered to stay late, to allow me to secure my broken bike inside over Labor Day. Mind you, I’m not a customer, and up until now, my only dealings with them was a rear tire, a couple of t-shirts, and poker chips. Got my bike to their shop, and it was locked up for the Labor Day holiday.
I was able to locate a replacement rim, and Tuesday morning the service department was able to get me back on the road before 11am. Lee in parts was able to ship my cracked rim back to me.
It’s one thing to take care of your high dollar customers, we all expect that. These guys went above and beyond to take care of a traveler, that they may never see again. The manner in which they took care of me, makes me absolutely envious of their loyal customers. All you buyers in the Atlanta area, TAKE NOTE, it would be worth the drive to Killer Creek Harley Davidson!
Kudos again to everyone involved. Jeff, Cody, Lee, you all played a HUGE part in making my little mishap suck a WHOLE LOT LESS!
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