Destin, United States
N/A
+1 8504607914
We rent a pontoon boat every year and this is our first time with LDV, sadly its also our last. The boat was awful! The boat was completely unsafe. I've been boating my whole life and for the price we paid the boat was unacceptable! There were jagged bent metal all around the boat. Not a single switch or light worked, no horn! No radio! 2 cup holders on the entire boat! The anchor line was only about 8 ft long so it limited where we could park the boat. DO NOT RENT FROM THIS COMPANY!!! THESE BOATS ARE NOT SAFE!!!
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Service was fast and friendly! We rented a pontoon and it was very nice and clean.Staff gave clear and easy to understand instructions with the do's and don'ts. I would definitely run from them again my family had a great time!
Staff is rude, lazy, and won’t listen to what you are trying to tell them. Worst beach service I have ever experienced! If your resort uses them I advise the owners to go with someone else! Hope I never stay at a resort this company services again!
Staff was very helpful, professional and accommodating. This included everyting from taking our cooler from the truck to the boat, blowing up our floats on site, slowly explaining the rules & regulations of boating procedures and even taking the time to boat over to Crab Island to deliver a bluetooth speaker for tuneage. Thank's to all the Staff for making it a easy and enjoyable day. Hope to visit you again next year. Randy Andrews
The guys helping you get the boat in and out we’re very helping and nice. The girls in the building dealing with the money and reservations are VERY rude, lazy, do not explain all the rules and regulations, and will overcharge you without notice. Was told it was 325 for both a jet ski and pontoon rental which would have came out to be 650. Got there the day of our reservation and it was 750. We were not notified in anyway shape or form that there was tax involved in pricing. We were also not notified that anyone under 18 could not drive a PWC without an adult after I (17) had took time out of my dad and money to get a temporary boating license for the state of Florida. In our case we had 3 people. Me, my mom, and dad. In our minds we envisioned that me (17) would ride the PWC and both my mom and dad would ride the pontoon. Again we were not notified that anyone under the age of 18 was not aloud to operate a PWC without an adult present. So who in their right mind would have 2 people on a PWC and 1 person on a 12 person boat? So at the end of the day the 2 girls in the building would not refund us back our 325 for the PWC because they failed to tell us that me (17) would not be able to operate the PWC alone. Please be very cautious when renting a boat or PWC from this place. I wouldn’t say the men helping with the boats are bad employees but I will say the 2 girls working the office and reservations should definitely figure out what they are doing or either be fired. There’s not point in being as rude as they were. Not bashing the boats or equipment. We did end up of having a great time on the water but a VERY poor experience with the staff of this place!
The most pathetic set of men I have ever met. Kussing, name-calling, and threats followed me as I was shouted off their "Private Dock", for taking pictures of the Buccaneer passing by in the channel. They delighted in taking the most apalling and unprofessional manner possible to notify me I was in the wrong place. I was 40 feet away from where they were washing off a tied pontoon. This 6th generation local will be notifying his cousin Marlers(land owners) how he was treated. I learned to fish on that dock. There was a better way to handle that today fellas, y'all missed the mark.
Had to pay an extra 327 for damages we did not do. Do yourselves a favor and take your own pictures before you take jet skis out. Customer service was awful. Horrible experience!
Scammers!!! Rude and will over charge your card after we discussed exact pricing. Bad customer service. Long story with them. Have went the past 4yrs and this was the worst experience ever. I took my non profit organization and booked months in advance with a young lady who confirmed our trip and what we owed. Paid in full only for the bank to say they see an over charge on my card. The manager is not group friendly at all. Didn’t get any help to the boats like in the past just go get on etc. I’d rather pay another company than to give them any more of our business. Says the owner doesn’t care and didn’t want to fix the issues we had. They had an anchor issue on one of the boats and tried to say one of the people on the boat untied the whole anchor why would they risks their lives in deep water to cross over and throw an anchor. Charged us extra for that when we know it wasn’t the guest fault. It was theirs from not tying the anchor rope properly. Manager refused to let us contact and get to the bottom with the owner
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