La Habra, United States
951 S Beach Blvd
N/A
+18442794610
Valentia has all the amenities you need. All the staff in the leasing office are super nice. Especially the property manager ERIKA, she is the best. I had multiple issues with my application she helped me through out the whole situation and she is always willing to help out in any cases. I love that this property's manager is someone who me and my family could rely on. I would recommend this property to any of my close friends or relatives.
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I contacted Valentia to lease a 2 bedroom apartment on Friday and it was absolutely one of the worst customer service experiences I’ve had. The leasing agent Jessica was rude, condescending and least interested in listening to our requirements. Despite multiple requests and emails exchanged, she sent us incorrect videos of apartments (1st floor unit when we clearly mentioned 2nd floor or higher and 1 bedroom instead of 2 bedroom). When we requested seeing the actual unit to make sure we fill out the application with the correct unit no., that request was rejected as well. We understand the current situation and the restrictions on showing apartments but how can we fill out the application (for a specific unit no.) when we haven’t even been sent the correct videos despite multiple phone calls and emails exchanged. We also shared screenshots of the video she sent (to show it was first floor unit as clearly seen in the video) when Jessica continued to argue with us about the video she sent. If this is how the leasing agents behave PRIOR to signing a lease, I shudder to think of the difficulties that residents will face once they start living and are bound by a lease. I will not rent at Valentia even if it was the last place to live in Orange County. Also, I did some research on the community post the rude and unpleasant encounter with Jennifer and noticed many horrible reviews about bugs in the community, low water pressure, bursting water pipes and worst of all the pathetic customer service, callous and condescending attitude of the leasing staff. Please read the google review and yelp reviews prior to moving here, and if you don’t, your experience with the leasing staff will be a lesson learned.
The community is well kept and you are very interactive via email and social media. You host many events, such as receptions (mixers) and Food trucks.
Professional, answered all my questions and was not rushed.
I was not home when this work was completed. I'm satisfied with some of the work that was completed after move in. Would like to know next time maintenance needs to make entry into apartment in advance.. IJS (smile)………..
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