Leavenworth, United States
124 Stafford St
N/A
+15095488989
We stayed at 7th Heaven Condo and it was the worst experience I've ever had with a property management company. The condo was not clean when we arrived for our recent holiday vacation. The floors had not been swept or vacuumed, the carpet was very stained and needed replaced. The counters, mirrors and master shower had not been wiped down. The kitchen also had a foul smell coming from the sink. On top of that, there was an outlet missing a plate in the living room - an obvious safety issue for our 3 young children. The home badly needs and deep clean and an upgrade in furniture, linens and amenities if the price to rent it is going to be high. I do not recommend working with Leavenworth Getaways. They promised us a full refund but then went back and said they couldn't do anything to help us. We were scammed out of thousands of dollars. If you do decide to rent one of their properties, do yourself a favor and go through AirBnb and VRBO. Companies like these should go out of business.
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My family and I stayed at one Leavenworth Getaways properties just outside of Leavenworth. We found that the property was not as described, especially concerning the number and types of beds provided. We tried to work with Leavenworth Getaways to resolve the issue over the king bed and other complaints. The travel company uses a third party company to resolved complaints. Despite leaving several phone and email messages, our messages were never returned by a real live person. We were sent a voucher for our next stay that did not even cover a 1 night stay. We stayed 4 nights with this company. We were never looking for a full refund, but this company would have never known as they didn't care to ask. We were forced to contact our credit card company to partially dispute the charge as a resolution. I would NOT recommend this property or staying with this travel company. Their actions have made it very clear that we don't matter to them.
I used this company to book my stay for this Christmas 2018. They booked it to myself and another customer. We drove 5 hours to find out that we had no place to stay. This company said sorry and left us out in the cold with no where to go. Bill May is the contact I spoke to with NO compassion that they just ruined our Christmas. We are out thousands of dollars. We have filed fraud against them and will file a lawsuit if they don’t take care of the money we are out. We booked this over 3 months in advance. DON’T USE THEM EVER! My kids are in tears this holiday and so are we. These people are the true definition of a grinch !
Deli
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