Lenexa, United States
9250 Marshall Dr
$$$
+1 9138880919
N/A
Wheelchair-accessible entrance
Wow! Never thought I'd be writing a review for a Uhaul. Great experience with the pick up and drop off of our U Box! Everyone was super friendly and got me in and out quickly even on a very busy Saturday! Great people!
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Quick and convenient with great service, plus they actually helped me save big money on a box truck rental by figuring out a different pickup location. They didn't have to do that, but they did - so five stars!
They were very helpful in whole process for moving my daughter to the east coast at the beginning of January. Great service.
Chris was an amazing help getting me a 27' truck for a last minute move. He worked with me for 3 days until we could get it unloaded and returned. Great communication...no need to go anywhere else!
Took me longer to reserve my trailer than it did for me to use it and bring it back. Sigh... Called them to make a reservation. I was on hold for 30 minutes and then when someone finally answered they immediately hung up on me. Then I called again and waited a further 25 minutes before someone finally answered but it was someone at corporate, not at the location. I wanted to know if they had a trailer available. Since I couldn't' talk to anyone at the actual location, the lady on the phone insisted on my name, phone number, address, email address and credit card before she could tell me if the trailer I needed was available. It literally took a half an hour. So - I spent an hour and a half reserving a trailer, which I picked up at 5:30. I waited in line to pick it up for 25 minutes so I didn't leave until just a few minutes before 6. I returned the trailer at 6:45. Sigh. During my time in line I got to listen to some band practicing in the back. I don't know who allows a loud band to practice during business hours when it clearly impacts the customers in the lobby. Very unprofessional. The girl at the desk was friendly enough and the guy outside was very friendly as well. Overall, I'd never come here again unless it was absolutely necessary like it was this time. I always rent from the one on 79th and Metcalf but they didn't have what I needed. They answer the phone themselves, have plenty of help at the desk, are friendly, and and tell me if they have what I need without all the hoopla. And there's no band practicing in the back.
Deli
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