Lincoln, United States
625 W A St
N/A
+1 4024778988
Tech support person was a great help today. Fixed my customers issue no problem. I will start selling their chargers.
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Spoke to a representative today to try and reconcile damages caused by faulty charger... his name is Bill. Bill had a calm demeanor and was willing to hear me out, however his only response was to cite the warranty saying they're not liable for the damage their charger causes to someones property.
product called massive and global damage to my cart that I am now in the hole for.. of course there is fine print in the warranty that states they are not liable for any damages their product causes to someones property :(
Customer's that read the review of Lester Electrical's Technical Support should know the individual that was mentioned in the review is no longer working for our company. Lester Electrical works diligently to provide helpful product and technical support for our customers and would encourage everyone to use this service for any needs that may arise.
Products I think are great, but the technical support is the WORST! I called today to ask for technical support and their support person named George was the most obnoxious support I have ever received (I ended out hanging up.) When you call for technical support at any company, you are obviously looking to receive assistance on their product (or I obviously wouldn't be calling.) We'll, George was so obnoxious that it ruined my day, and I felt I owe everyone a warning so you are prepared! I asked George about a golf cart charger, first off he really didn't sound like he wanted to give \technical support\ then when I asked him, if he could hold for a second while I was on the phone so I can run into my garage (from the other room) to troubleshoot the problem his exact response was \I don't have all day\ Please, I understand you may not have all day, but I was looking for two minutes of his time, and the response was so gross, I ended out hanging up. Poor tasteless service! I have only left maybe 3-4 negative feed backs in the last 4-5 years, and this person definitely deserved one, as he was unhelpful and here I am supporting his paycheck with me buying/owning one of Lester Electrical products! Shame on this company for terrible service! I didn't get my charger fixed, and I ended out buying a new competitors charger. George, you stink and I hope this helps ruin your day as you did mine!
Technical support was accommodating and able to address a request for information.
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