Lexington, United States
111 W Nelson St
N/A
+1 5404618314
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Their website guarantees delivery within 3 to 7 days. I contacted them a week later because my package hadn’t shipped yet. They said they would give me an update within 24 hours. The next day I received a message saying that my money had been refunded. I called them back and said I didn’t ask for a refund. They told me that the item I already purchased was no longer in stock. I said how can you be out if your website says there are six left. Their response was that they didn’t update their website regularly which means that they’re advertising products which may not be available and charging you before checking if the item is in stock. They failed to provide any information on my order. I waited 8 or 9 days before realizing I had to reach out to them. My suggestion is that you buy from someplace else. They’re not well organized and charged me before the item was shipped. I have to wait 3 to 7 days for a refund now. They should’ve at least compensated me for the time they kept me waiting. Waiting for something I never even received. Edit: They updated their website and changed the product to out of stock. Now they changed it back to in stock. This is the same day that they refunded me for not having it. I do not trust this seller what they’re doing is false advertisement and misleading to the customer.
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Cute little shop. Great prices for exotic feeders and regular pet supplies. Very friendly and knowledgeable staff. Always have animals for adoption from kitties to reptiles. I almost came home with another critter!
I bought my bearded dragon here and I come here all the time to get food his food, and I can tell you that these people not only love their animals and take great care of them but they are smart and extremely knowledgeable of any animal they might have. The pet shop itself is great for a little town like this with gorgeous birds, reptiles, rabbits, kittens, and more. If you love animals and youre in Lexington for any reason you've gotta stop here!
Unlike most large pet stores, this shop takes great care of their animals! Every animal is in a nice, spaced enclosure and has lots of enrichment. Their prices are nice, and Ive been treated well by all of their staff.
Thank you all at lexington pet place. Cheaper have amazon with better packaging in shipment . Do the right thing and support locally owned businesses. Thank you all for your hard work and dedication during these challenging times . Stay safe and thank you.
Deli
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