Wauconda, United States
951 N Old Rand Rd #116
N/A
+1 8475261357
Wheelchair-accessible entrance
This place took money from my moms account for a unknown reason. She waited on hold for two hours and no one answered. What kind of customer service is this? If your doctors recommend this place, screw the physician, they themselves don’t know what the hell they are talking about. The doctor should consider going to this facility for themselves to take upon the experience. Listen to everyone who wrote reviews! Save yourself the hassle and go elsewhere !
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I read many complaints against this company below. After calling I felt some negative tones over the phone with an employee who does the hiring. I assumed she is a supervisor and needs to have a much more pleasant attitude than that. It was not a great experience! You need to have it as you are representing your company!
This company is a joke. Waited a month for a portable oxygen device. Called Lisa in Wauconda IL office and spoke to her several times. She was both uncaring, rude and certainly not helpful navigating me through this for my mother. The doctors office also spoke with her and what ever the company asked for they delivered. However, it was never enough. Lincare kept telling me that they didn’t have the order... then told me that they needed to ORDER the device. That was the first time I had heard that they don’t even have the units and had to order it. I finally said my fierce goodbyes and said that I would find someone else that’s more helpful and caring. DO NOT USE THIS COMPANY!!!!!!!!!!!
Sales/customer service worst ever. They are aggressive and pushy. They were calling several times a day for several days until I started blocking their calls. Now looking for a new supplier.
Very straight forward, explained how the program would work, and followed through accordingly. Had my functioning equipment up and running in a few days. Linn and Vicki are professional and pleasant and timely. I’m glad I chose them
The place never calls you back, when you ask for the person handling your case they say, “oh they are out of the office today”. Then the person handling the paper work was in the hospital. Duh give it to someone else. Then they say you’ll hear from us in a week or two. After your doctor faxes them the paper work, these people say they need more paper work. Just horrible customer care.
This place is a joke. I had to call for my Down syndrome son almost every week. Customer service so careless they treat u like giving devices free of cost.Please do not go to this place .They are not interested with customers or their business.
This place never gets back to you. You have to do all the leg work for them. If you don't follow up weekly, you will never know the status of your case. And then when you talk to someone they don't listen. And are very unhelpful. I'll never use them again.
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