Idaho Falls, United States
375 N Holmes Ave Suite 2
N/A
+1 2082274227
Can't get ahold of anyone ever. No way to contact anyone about questions concerning my account. Do not use these guys. Ever.
like
Live security owned by Gator is a joke. The only thing gator cares about is selling you a system. He is shady and doesn't care about you as a customer. Especially after signing the "share account" contract. After you sign, good luck getting a hold of him thereafter. He puts more work into avoiding you and declining your phone calls then working for a solution to prevent such poor reviews. This is less than par business and ever lesser customer service. Its amazing he is still open for business. There are far better security companies out there. Don't settle for less.
There is noone ever at the office and noone ever answer a phone call and there's no way to leave a message. Such BS.
About 3 years ago we signed up for Live Security and got the fancy touch screen control panel with accompanying app, which worked great. Then about 3 or 4 weeks later, while I was at work, someone came to the house claiming to work with Live Security. They told my wife that they were having issues with our model of system and went through my house and removed the high tech system and replaced it with a very low tech old system. It turns out those dirt bags didn't work with Live at all, and legitimately walked into my home and stole my security system while my wife was alone with our baby. Scary and infuriating to say the least. I realize that Live didn't do this, however I tried for over a year to get Live to update me on the status of the court case because I was told there was a possibility of getting my system back. However, it was like pulling teeth to get any info from them, and I still have the security system that the thieves installed in my house. No effort was made to make us feel better about things, keep us in the loop, update us on the court case, etc. Ninety percent of the reason I signed up was for the high tech system that I could arm/disarm from anywhere. It was great for the 3 weeks we had it. After this whole horrible situation, my wife and I have felt completely hung out to dry, and have heard nothing from Live for the last two years about it. I feel like it was all swept under the rug.
Best security company around! I have had a couple different systems from other companies and Ive been the most happy with this one. Gator helped me get what I needed for my house. I love the live feed cameras I have and also when i get texts when my door is open or closed. The monitoring fee was a much better deal from these guys than all the other companies. I got all the cameras and door monitors and glass break sensors for the same price as the other companies wanted to charge without cameras! Recommend theses guys to everyone
Live security helped me place cameras and security in my fathers home. As he aged I was able to make sure he was safe and care for him by watching from my phone, even as I worked. They were very helpful in assisting me when I had questions and specific needs. Thanks Live!
Since putting in security system I rest much easier. Love having mobile app and use it all the time! The other feature with the system I like is the cameras and then I can see the house when away.
I thought I was doing business with a local company, then my account was sold to someone out of state. UPDATE......I HAVE BEEN 100% TRANSFERRED TO A COMPANY CALLED ALDER SECURITY. THEY DO NOT PROVIDE THGE SAME TECH SUPPORT AS LIVE. I USED TO BE ABLE TO GET IN HOME SERVICE. ALDER DOES PHONE TECH SUPPORT THIS IS VERY INCONVENIENT. I FEEL I WAS A VICTIM OF THE OLD BAIT AND SWITCH. I EMAILED GATOR MY SALESMAN TO ASK QUESTIONS ABOUT WHY MY ACCOUNT WAS SOLD AND HE WOULDN'T REPLY. HE DID REPLY TO THIS REVIEW BUT ONLY WITH A STATEMENT I DON'T FEEL IS ACCURATE. STAY AWAY FROM LIVE SECURITY
Deli
The best companies in the category 'Deli'