Rhonda Hooper
I called a month in a half, before the event, to reserve a black limousine. I was told the black limousine was available. I called them a week before the event, to give them the number we would have riding and part of the itinerary. I called back two days before the event, to finish the itinerary and to discuss how I was to pay the rest of the payment as I had already paid for half when I reserved the limousine. The day of the event, I called to let them know that I would be giving the driver cash. That is when I was told that we would have the white limousine. I feel that if someone books a limousine, with certain expectations, as much as limousines are to rent, they should get what they pay for. When I asked how long they had known that the black limousine would not be available, I was, first told a week, then when the subject came up again, it was, Oh, a couple of days ago. I do realize that things happen, however, I believe the customers should be called, pronto, if any part of the agreement can't be filled by company. I think it was very inconsiderate of them not to call and let me know. Especially, since I called early and they were told I wanted to reserve the black limousine not the white. In this case, the service and the limousine was not worth the money I paid. The inside of the limousine, while clean, the upholstery was worn through in places. The reason why I gave them two stars instead of one, is because the driver, Randy, was very courteous, professional, and just a very nice guy. He knew his stuff, and came prepared.
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