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Georgia's Own Credit Union

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Marietta, United States

locations.georgiasown.org
Credit union· ATM

Georgia's Own Credit Union Reviews | Rating 2.5 out of 5 stars (5 reviews)

Georgia's Own Credit Union is located in Marietta, United States on 401 Cobb Pkwy N. Georgia's Own Credit Union is rated 2.5 out of 5 in the category credit union in United States.

Address

401 Cobb Pkwy N

Phone

+1 8005332062

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Terry Mallow

30 year member here. They used to be great but not so anymore. Products are fine - checking, etc. - but as they've grown, merged, etc. they've followed the path of big banks and now have horrible customer service. For instance, they've intentionally made it impossible to contact a branch directly before driving there. Often find out that it is closed despite what website, Google Maps info, etc. says or services differ from what is listed. It's nice that they have change counting machines - if they would only be in service which they often are not. But cannot call in advance to see if working. The membership service phone system is unusually bad as they make it incredibly frustrating to reach an actual human. The online apps, websites, are okay - not great - but just try to actually deal with them in person or on phone. My experiences are now consistently bad instead of aspiring to delight the customer/member. They've substantially narrowed the differences between a good credit union and just another bank. I now dread having to deal with my credit union. Sad to say this since I am a long-term believer in credit unions. Heads up, Georgia's Own. People do notice. And they tell other people. Lots of them.

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Tobias Smith

They used to be a great bank but now they are a disaster. We have our home mortgage with them and we pay our property taxes directly and have home owners insurance that we have sent them proof of over 4 times since August yet they went ahead and bought insurance for us because they said we don't have it and set up an escrow account. Now they are attacking our credit over this issue that is entirely their fault. I keep getting assured that it is taken care of when it is not. When I asked about them taking care of the credit issue they caused they said that I have to take care of it myself. I am filing a complaint with the federal reserve over this.

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Jeff Flowers

Unfortunately I have to agree that Georgia's Own has taken a turn for the worst. No home town feel any longer. Policies are not customer friendly at all and your banking relationship has no meaning there any longer. The purpose of a credit union over a bigger bank is that relationship. Without that, your better going to a bigger bank where you get more services. Very, very unfortunate.

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John Belizaire

Georgia’s Own is doing a lot of great things for the community and that made me curious. I called the Marietta branch, talked to Michelle Adams. She did a great job in explaining the difference between credit unions and banks. I will definitely be joining this credit union.

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Kimberlee Sanders

I have been with Georgia's Own for a very long time. I even recommended them to my mother and she joined. However within the past couple of years the quality had declined dramatically. The first situation was when I visited the branch to make a withdrawal and handed the teller, via the drive-up banking, my license. The teller returned my withdrawal without my license stating that I never handed it to him. I spoke with the branch manager and even called the police. How did I withdraw money without a license was the first question asked. My license was never recovered and the teller was not investigated. The second scenario was more recent where there was fraud on my debit card and as we know typically when that occurs, a dispute is submitted and the institution applies a temporary credit. Well no one wanted to apply the temporary credit. I was bounced from member services to disputes and back multiple times without resolve. I had to wait 10 DAYS for them to research and resolve before getting my money back. My advice is to STAY AWAY!!!! They seem to care nothing about their members.

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