Marietta, United States
3101 Roswell Rd #166
N/A
+14702106054
Took my 1935 singer featherweight case in. I only asked for the pins to be removed from the handle. He decided to take a bracket off without consulting me. He put it back on. He bent it. Numerous dings and dents on the lid. Bad experience. This case is worth 80-100. Take nothing in there you value. Very unhappy with the service
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Came to request a new zipper on the bag. Russian speaking lady was extremely rude, loud, spoke in a very inappropriate disrespectful way and would not commit to any results: color of the zipper matching the bag, etc. Would say: I can not guarantee anything. The cost of work was 97, I think it is a bit pricey to pay for something that is not guaranteed. I heard good things about the quality of work they are doing but the customer service is terrible. I have not had such customer service since I left Soviet Union 20 years ago. Needless to say we will not be doing business with this shop.
Shoes were damaged during repair and the son of the cobbler disowned accountability. I requested video footage of when we brought the shoe in to no avail. See the pictures under photos. The shoe had splits on the heal that was supposed to be repaired. Instead in the second photo you can see how the heal is now shredded. This is unfortunate because the father did stellar work on previous repairs. In your response please provide the video footage.
Amazing experience! One lady wanted 50 to replace a zipper and this sweet nice couple just put the zipper back on track and didn’t take a penny. Do not hesitate to use this repair shop and refer all of your friends to them. They are amazing!
A number of years ago I bought the most comfortable dress shoes ever. The soles wore out, I had holes. I never had shoes repaired before. I did not know what to expect. For 60, they were repaired good as new -- ever better, because these shoes where already broken in just right. Now 60 may seem like a lot for some people, but to replace these shoes with a new pair would cost over 300. Plus, I find getting a new pair of shoes can be chancy. They may feel okay initially, but over time I may not like them. So 60 was a bargain on shoes I love. You spend money maintaining your car, why not shoes? The people at Olde Mill are very nice and patient. They will explain what you get, what you need, and not over sell you. I am coming back to them!
Just amazing service and quality craftsmanship in repairing my Hartman leather briefcase and new wheels for a large Louis Vuitton roller bag
I had them replace the zipper on a very expensive leather motorcycle jacket. The small, cheap metal one that came on it had broken after a year. They ordered several zippers and I picked the one I wanted, a brass, heavy duty, two way YKK job. Workmanship was excellent for a painstaking repair like that. The jacket is much better than new an it looks terrific.
They did an absolutely wonderful job on a short notice. I needed same day service and they were able to accommodate me. Great customer service too.
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