Pewaukee, United States
900 Silvernail Rd # D
N/A
+12625134967
Unfortunately we seem to be having the same problem most others are having as of late. We have multiple beams with large splits and have reached out multiple times throughout the past 7 or so months without a single return call. The play systems are not cheap and one would expect them to last much longer than three seasons. They are almost to the point of being unsafe and unusable. I will have to replace the wood myself and would have been better going off somewhere else. Hopefully this review gets read and they reach out to us so we can update the review. Problems happen but its how problems are handled that a business should be judged by. In this case, they failed.
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Still waiting on our slide and rockwall. We ordered the play structure on August 1st and delivered and setup mid October. I wish we would have went to Rainbow Play Systems. Very poor customer service with this company!
I've only had my swing set up for a little over a month and every major beam has huge splits in it. The glider that we paid extra for that we ordered was on backorder and he said we'd have it in 2-3 weeks and he still hasn't contacted us about that. I've called several times in the last 2 weeks and he has not returned any of my phone calls. I'm extremely disappointed in the quality and service.
As an ex employee I greatly recommend going to rainbow play system, Rick is hard to work with and disrespectful to customers. Most customers we did installs for waited upwards of 6-7 months for there installs, you'll get it in a week with rainbow. Covid or not, unprofessional business
We have been leaving emails and voice-mails for 2 weeks straight and Rick has totally stopped responding. Our swingset has splits in the wood everywhere, and we still haven't received our slide or rock climbing wall. We were told they were on back order but again, no response in 2 weeks.
Excellent products that they stand behind. I live close to this store and shopped around 4 years ago and found this to be the best option. They came and set it up and even replaced parts 4 years later. The Salesmen is great and I have never regretted my purchase.
We were very happy with our Merry Time play system purchase. We had no issues with any "hidden fees." Any questions we had after installation were answered quickly. Our children love the sandbox that can second as a picnic table. Overall, we would purchase from them again!
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