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MetroCare Home Medical Equipment

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Grand Prairie, United States

metrocare.com
Medical equipment supplier· Oxygen equipment supplier· Wheelchair store· Medical supply store· Scooter rental service

MetroCare Home Medical Equipment Reviews | Rating 3.5 out of 5 stars (5 reviews)

MetroCare Home Medical Equipment is located in Grand Prairie, United States on 1340 Post & Paddock St # 100. MetroCare Home Medical Equipment is rated 3.5 out of 5 in the category medical equipment supplier in United States.

Address

1340 Post & Paddock St # 100

Phone

+1 9726470111

Open hours

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Josh Nold

As I good Christian man, I try to have patience. I try to always give people the benefit of the doubt. But if you work in the medical field it behooves you to know and understand the products and people you work with, these people know neither. I've called not once, but thrice and gotten conflicting information about their rules and regulatory practices each and every time. It is not illegal in the state of Texas to buy a nasal cannula without a prescription. My grandmother almost died from asphyxiation and would've if we'd used these imbeciles. Dont bother even calling them for information it will be wrong. Take your business elsewhere.

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chris reid

Thank you so much for the prompt and considerate service provided by all of your staff members. Today Mr. Retcofscy contacted the supplier and personally ordered a couple of replacement parts for me. Not only did he do that, he provided me with loaner equipment I could use in the meantime. My mother’s lift chair is an answer to prayer, and so is your staff!

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Kelly Baumgardner

I am reading the reviews and can see that the issues with communication at Metrocare have not been resolved. We are currently waiting for the delivery of a wheelchair and walker. The order was placed last week by our care manager at the hospital. My husband has Guillain Barre Syndrome and we can’t leave without the equipment. The care manager says that the equipment is usually dropped off the day before a discharge date. Days ago, my husband and I were called by a representative of Metrocare, Lisandra. I returned the call and left a message but never heard back from her, perhaps because she confirmed the date with my husband. I called Metrocare this morning and customer service forwarded me to the warehouse. The warehouse representative said the delivery was on the way but he couldn’t say if we are the first delivery. He was not helpful and asked if I am “going to continue arguing”. I clarified that a phone call to the care manager would have helped with our expectations for delivery. The customer service person (actually a billing person helping out) said someone had a death in the family which left them understaffed. I acknowledged that this is sad and cannot be predicted but, Again, a phone call to someone would have helped. As we wait, my husband was able to reach Lisandra who is currently transferring us to the route driver but did not take responsibility for her lack of communication with us or the hospital. Very poor customer service.

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Linda Almes

Each time I am due to get a replacement CPAP mask, I have been disappointed with this supplier. This time it has been 4 weeks. 1st they needed to get a new prescription. I understood that might take some time. Then apparently the service rep was away so by the time I got it it had been 4 weeks. SO it arrived today in the WRONG size. This, after I looked at the mask to be sure they had the correct size ordered.

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Anamaria Castellanos

MetroCare is reliable and easy to work with! I have never been disappointed with their customer service! Makenzi knows her stuff and is super helpful!

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