Nashville, United States
120 Athens Way
N/A
+1 8007721213
I am so bad at catching names, but a gentleman assisted me over the phone. He was polite, informational, and just very very helpful on the confusing matter of doing a name change while offices are closed during the pandemic. Thank you!
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Similar experience to Zach B, I wanted to update or add a name to my card and they require you to send in your original documents, which I guess is okay as long as my original documents returned. However, I called several times to ensure I was providing the correct required documentation and was told something different each time. One time I called and my call went into a silent hold. I called back and my call was answered but it was as if they could not hear me, but I could hear someone talking and playing what sounded like a video game. I kept saying hello, but they did not respond. I could only hear the sounds of a game like a slot machine. So unprofessional. Is this what we as tax payers pay for?
When someone finally answered she was talking to someone in the background and ignoring me the whole time. She NEVER said anything to me as I said hello several times and LET HER KNOW that I could hear her. She was clearly trying to get me to hang up so she could move on and do this to the next caller. Oh, it gets better... Her personal phone rang and she began having a personal conversation on the phone. Her phone was on speaker so I could LITERALLY hear them talking back and forth about someone’s prostate and other OFF THE CLOCK business and she NEVER tended to me. I recorded part of this outrageous experience. GHETTO AND DISRESPECTFUL SERVICE.
The Social Security office went above and beyond for me. It’s a long story but I’m so thankful for their help and being so accommodating! Thank you!
I was on hold for 40 minutes and then when someone finally picked up she completely ignored me. I could hear her and other employees talking about Christmas presents and what to do for the holidays while I was screaming “HELLO” into the phone. After 15 minutes of sitting there screaming trying to get her attention I finally hung up. I’ve been trying to get an appointment for a month now and this is completely ridiculous. Finally I called the actual social security administration and the guy who answered was super nice, and hopefully he can help me figure something out cause this place is stupid!
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