New York, United States
425 5th Ave
N/A
+16467927476
They really need to change the way they speak to patients. 2 years ago they increased my egg storage fees by 25 percent, without informing me. I only noticed the increase while reviewing my credit card statement. Even though they were rude to me when i called them and asked about the increase, I didn't post a negative review at the time because I was still grateful to them for helping me preserve my fertility while I was going through chemo in my 20s. But today was the last straw. Receptionist couldn't care less about my concerns...this time I was calling because I haven't been charged for a few months and I was worried something had happened to my eggs. I feel like I'm a hostage to this company. I have no choice but to deal with them and the worst part is they've lost my trust and I can't do anything about it. Stay away if you can they are not kind and you will regret choosing them.
like
Horrible experience. After 4 rounds of IUI and 2 IVF with no results I did one IUI with gen next and GOT PREGNANT! There labs are old and can cause many issues within the process. Also I received a test that was out of network without being told and was billed 4,412! They have one method of doing IVF and even though I requested a new method I was never given one. The doctors also go on their own vacations for weeks at a time which can really interfere with your treatment. Do yourself a favor and go to a clinic that has better lab quality and will work harder for you.
I think fertility treatments are a very emotional service topic and as such you’re going to have very happy and very upset customers. Every case is different and dynamics between doctors and patients are going to vary. I worked with Dr T and had a very positive experience. I felt a cooperative approach and heard through the process. Our first transfer was unsuccessful. Our second resulted in our baby boy. They were the second clinic we went to and I had a much better experience with them than my first (in Canada). Planning to head back for another transfer of our frozen embryos.
visited many IVF clinics in Manhattan, but this place was the best, and Dr. T gave me two beautiful daughters. I can only thank them!
Money is their top priority. They will push procedures on you just to bill. On a visit, when a doctor was asked a specific question, the doctor had to look up the medical file to be able to answer. she didn’t even know my wife’s medical case and situation. They have no time or interest in their patients, they prescribe the same treatments like an assembly line in a factory. We ended up spending over a year with 0 results and crazy bills. But hey, it’s in a prime location in New York and has swanky offices.
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