North Ferrisburgh, United States
6720 US-7
N/A
+1 8024255551
They are terrible! Just visit their website and you will not wanna come close to this people! They will not see my ever
like
Very friendly and helpful staff! We just bought a Sea Ray 196 and is a blast to be out on the waters of Lake Champlain! Thanks Marine Plus!
I scheduled a boat rental 1 month in advance attempting to rent a boat from this location. A rep on the phone called me in a very rude and unprofessional manner saying she was uncomfortable about renting me about because I asked if we could pull two tubes from the pontoon boat. Saying now she does not feel comfortable to rent us the boat. On the contract I put a 55lbs child and my niece is 4 years so she was also disgruntled about this as well. I apologized for asking the question about the two tubes and stated they were only questions and I lack the knowledge. One day before our rental I get a phone call saying the boat it badly damaged and we cannot rent u a boat. Also that there is no boat available so sorry. Not too sure I believe this statement but, the poor customer service, unprofessional remarks and responses and plainly treating people like children has me unpleased with my experience. I rarely give one stars reviews but, this was ridiculous.
Paul and Barb are awesome, excellent service great prices very friendly and lots of knowledge! The addition of fishing equipment and bait is awesome!
I am giving this place 1 star because their unbelievable lack of professionalism. I reserved a boat a month prior to arriving in VT and spoke with Barb. She was friendly upon reserving and said everything will be great, just bring your license the day of your rental. She charged a whopping 1000 security deposit but though its higher than every other place, I thought its worth it for the friendly service. Morning of, I called to say that we were running a little late and she LITERALLY SCOLDED ME LIKE A CHILD. Suddenly she said they called the day before to confirm (Not the plan. We never discussed that) and that I didn't answer and that they cancelled my reservation. Alarmed I managed to explain that I had studied for weeks for my boating license and invited friends from all over. She then CHANGED HER MIND and said we could come. She asked how long it would take us to get there, I said 45 minutes and she said \BE THERE AT 10:00 EXACTLY.\ At 955, after driving 45 minutes to the marina, we got there and she had her boat mechanic call me and tell us the wind was too strong to get the boat. His exact words were \You're not taking the boat out.\ Like we were children. I then asked to speak to Barb, she was extremely rude and arrogant and instead of explaining nicely the wind made it unsafe she stomped her feet, shook with anger and implied it was our fault or we had done something wrong by not confirming the day before (YOU HAVE A 1000 SECURITY DEPOSIT, YOU THINK WE ARENT GOING TO SHOW!?. It was uncomfortable, it was so so disappointing and embarrassing in front of my guest and I will be sure to share my experience with all my friends who rent boats on Lake Champlain.
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