North Miami Beach, United States
2150 NE 163rd St
N/A
+1 6892156964
DeliveryIn-store shopping
Car washOil changeRepair services
Hi, Martin was very amazing and perfect. Martin sold me a car and explained every single steps in the process. He is very good, very pro, knowledgeable, positive. He is listening to you and explain everything. He took is time to look for the right car and the right price. All paperwork was done in order and nothing was missing. Please ask for Martin, excellent person. I will go back to him for my next car
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They made the buying process super easy and stress free.I liked that fact that the express store gave me the final price of the vehicle, including any discount, taxes, and fees. Sebastian our sales man was awesome, went over everything with us. He made sure we got the exact car we wanted. Tito from finance explained all of our options, we had a great experience and would definitely recommend anyone looking for their next vehicle to check out Honda Of Aventura.
Update 2 I finally got my car back after two weeks. The long wait was waiting for a replacement window. I will say that after my interaction with the general manager that the staff was much more responsive, either getting someone to give me a status update right away or getting back to me withing the hour. I do want to point out that the staff was always courteous if not very responsive in the beginning. My experience was not perfect and I still think that two weeks is a long time for a replacement window. That said, I've increased the number of stars. Update: After insisting to speak to a manager I received a call back from the General manager who apologized and agreed that communication with the customer is important. Hopefully he recognizes that he has a failure mode in this area. Then I received a call back from the advisor working on my car who also apologized and said that he's been really busy. (In my opinion this is the worst excuse because it means I'm too busy for YOU). Anyway he said he's been waiting for a replacement window and it should be in Monday or Tuesday. (Two weeks for a window seems a little excessive but we'll see what happens). Do not use this dealer for service on your car. They've had mine for nine days and I can't get a status update. When I call they ask who my advisor is and when i tell them they ask me to hold and after a minute, I'm transferred to a general voicemail. When I call back, they don't even answer the phone. It rings until it goes to voicemail. This is the third day of doing that dance. When i do leave a message no one calls back. Terrible customer service. Beware and stay away.
I just got my 4th accord sport .Cary is being my salesman since the beginning and I love him ,always willing to go one step forward to keep you happy .And I personally want to thank Leo Hernandez and Tito that make this purchase experience easy and exceed any expectations. Thanks guys!!!!
I was looking for a premium used vehicle, their phone department was thorough and responded quickly with texts and links to the vehicle I was interested in (Magda or Brandon) they put me in touch with Joe Mazola whom was a pleasure to work with. Clear and straight to the point. Streamlined what is otherwise a painstaking experience of haggling. My wife arrived at the dealer to inspect the car before I did and he treated her with respect and never kept us waiting around. I have purchased several cars in my lifetime and felt the need to Point out these key employees that will make Honda of Aventura my first stop my next time purchasing a car.
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