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Open Box Appliance

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Springdale, United States

openboxappliancenwa.com
Appliance store· Electrical appliance wholesaler· Appliance repair service· Bedroom furniture store· Discount store· Furniture store· Mattress store· Refrigerator store· Washer & dryer repair service· Washer & dryer store

Open Box Appliance Reviews | Rating 4.1 out of 5 stars (5 reviews)

Open Box Appliance is located in Springdale, United States on 2407 S Thompson St. Open Box Appliance is rated 4.1 out of 5 in the category appliance store in United States.

Address

2407 S Thompson St

Phone

+1 4792761381

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Assembly serviceRepair servicesService guarantee

Open hours

Mon
9AM–7PM
Tue
9AM–7PM
Wed
9AM–7PM
Thu
9AM–7PM
Fri
9AM–7PM
Sat
10AM–7PM
Sun
Closed

...
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K

Katie Worthington

Absolutely HORRIBLE experience and customer service. I bought a fridge for my new house that had been “tested,” but when I brought it home, it didn’t cool down and the water didn’t work. I talked to the owner who seemed really nice at first, but it became clear that he would not help me. Even with a 1 year warranty, he refused to come out to my house and continued to lie and argument with me over text about when he would deliver a replacement or fix my current fridge. I took several hours off of work to troubleshoot for him so he could save a trip to my house (per his request), but he still refused to come and honor the warranty. I even picked out another fridge to try and save them inconvenience and was told they would deliver, but then found out their delivery guy was out of town for the week after already paying more money for a replacement. When I tried to get firmer and stand up for myself, demanding that they honor their 1 year warranty or delivery a new fridge free of charge, the owner blamed the issue on my house without even coming to see it. He then told me I had to return the fridge within 3 days and he refused delivery service, or I would not get a refund. Finally I paid a delivery service to return the fridge and have filed a complaint with the BBB to have Open Box pay the delivery fee. I bought a new fridge from Lowe’s and everything works perfectly, proving that it was never an issue with my house. I have left out so many details because this is already a long review, but bottom like is that they will intentionally sell you a broken fridge, lie about having a 1 year warranty, blame you for issue without doing their due diligence to check, and act beyond unprofessional. No doubt they have already put my broken fridge up for sale again for the next sucker looking for a good deal.

N

NWA Razorback

Great place to get appliances & furniture. i seriously saved a lot of money on appliances & living room furniture! Will definitely be back! love my built in fridge! thanks!

K

Krista McCuistion

Absolutely love my refrigerator, dishwasher, stove, beverage center, and range hood!! They all added huge value to my kitchen and work perfectly!! I also have a dining table with chairs, 3 mattresses, dressers, and all my livingroom furniture is from here and I absolutely love it all!!

D

Dustin McVay

Best store in NWA, the owner personally helped me find everything i needed for my new place and went above and beyond to make it a pleasant experience

J

Jack Adams

Hands down best shop in town! Staff was very knowledgeable and helped me find exactly what I needed. Great prices, amazing staff, and great stuff! Thanks guys, love my purchase!

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