Overland Park, United States
6300 College Blvd Suite 1
N/A
+1 8007435915
I've had this service since 2013 and I think they are pretty good they always answered all my questions and they do good service I do recommend this company to anyone
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If I could put 0 stars I would. We are unexpectedly moving, 1 month after getting our system installed. We called to have the system moved to our new home, and we were told that the systems cannot be transferred between homes, that we had to leave the 1500 system here at our old house. We are just out of luck and have to keep paying our monthly installments for that system while purchasing another one for the new house that I have to also pay monthly payments on or else I owe 2000 in cancellation fees. We called and got passed around for over 3 hours between 8 different people. EXTREMELY POOR customer service, I feel like this was a scam. The sales person compared the system to water heater and it being something that should be sold with the house. Which I feel is extremely inaccurate, this is more similar to a computer, half my system is not even hard wired in and they are making me buy new items to replace those.
These guys are crooks, make you enter long term contacts and make you pay no matter what happens in your life. If you love you have to pay for a new system. They don't tell you any info. Like true con artists
I feel ripped off. My cameras are not recording any events and my doorbell will not connect to my wifi. Even with a wifi booster. ADT is supposed to be of high quality and feel like i received junk products. They'll blame it on your internet even after you tell them you have strong internet connections throughout the house. No issues with anything else. I should have stuck with my Ring product. Oh, another note. When I called in and got an estimate. I was told it'd come with a removable tablet and free camera. Ended up charging me for a camera and got a fixed wall mount. This company is a joke after reading all the other reviews.
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