Owasso, United States
9002 N 121st E Ave #20
N/A
+1 9182721690
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
So I went to the store today and explained to 2 workers that stand by the fish section what happened to my previous purchase. I told them that I bought some fish and then after less than a week, I returned to the store to buy medicine, because I noticed my fish were ill (they had ick as can be seen on the pictures). I have explained then, to another worker, that even if I was on the 14 day period, I would not want to replace my fish, since I had the disease on my tank, and said I would come later if I had to replace any of the fish. I even pointed to the gentleman that was today working by the cashier. I asked them that I would like to have those fish replaced and I had with me the receipt of the purchase of the fish and the receipt of the purchase of the medicine and I even show them the same fish pictures I am sharing here, to which they promptly identified the disease, to back up my story. None of this seemed to matter as their response was a blunt: \You have to bring the dead fish\. I then told them that I had exchanged fish before and nobody before have stated such rule. I understand the logic behind the policy as not everyone is honest and I can clearly see how someone can take advantage of it. On the other hand the total lack of reasoning in front of so much evidence, makes me think why would someone go to so much trouble. I was a frequent customer and I am very frustrated whith the lack of empathy and understanding I had on the store today. I chose to go there to support local business, but from now on, I will go look for my pet supplies anywhere else, unless they coach their staff to think a bit before denying a faithful customer a simple request. They may have saved the store 20 dollars by not giving me a replacement for my dead fish, but they will not get any other cent out of me anymore.
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Got a few fish today and acclimated the fish to the water properly. About an hour later after I had placed the fish in the water, I found some floating and others that had sunk to the bottom. I went back to the store to have them replaced and was questioned endlessly as if I knew nothing about fish... though I’ve had plenty of experience. Manager was exceptionally rude and asked for me to bring in a water sample and told me to get a refund rather than replacing the fish for me yet I had brought back the fish and the receipt. Anyway, the fish are beautiful and I would recommend the fish there (with past experiences I’ve had great healthy fish from there) however , the attitude the manager showed was not professional in any manner and was downright rude.
We went in to see what they had . We were looking to see how much pets were, maybe a dog ,but I guess there are certain days they have dogs in. So we checked out the cats. They had quite a few. Ranging in age. All so cute. The store was clean . Masks required. There was quite a few people in line waiting to leave though. But anything you need for your fur baby you can find here. Very nice store.
Good selections. Love ordering online and picking up. Great service. They allow Owasso Feline Rescue to have adoptions of their cats there!!!! SAVE A KITTY!!
The reptile and invertebrate enclosures were the best I've seen anywhere else. I would definitely recommend buying from here.
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