Phoenix, United States
4130 E Wood St #180
N/A
+1 4808921599
I regret ever going to this place. I went in July 2020 to get fitted for a machine, the person that helped me was very nice. During the first consultation they make it a requirement to sign up for auto pay. After using the machine for a few months I decided to return it. They continue to bill my insurance and continue to bill my auto pay even though I have talked to 3 different people in billing regarding the cancellation. Each time they tell me it's been taken care of and I will not be charged again. I absolutely hate this company! PLEASE DON'T USE THEM!!! I don't know their company structure but you should avoid Pacific Pulmonary Services and AdaptHealth!
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They have been sending me bills from 2019 for the last six months of 2020, during a pandemic. Over 1,000 spent in catch-up money, which all started immediately after I switched to a new provider. My insurance told me they have the right to do it, albeit highly unethical. Avoid this company, even if it means buying your own gear on Amazon. They will milk you dry.
Pacific pulmonary continually engages in fraud and refuses to cancel an authorization that was not provided to them. I am attempting to order supplies from another company that does not engage in fraud however they cannot order these supplies because Pacific Pulmonary is claiming they have an authorization on file -I have not been able to order new supplies in 9 months- I am just waiting to get an infection- the lawsuit will be forthcoming (go to Valley Sleep Center if you can- they are not fraudulent and act like professionals).
Horrible buisness. They have no idea how to run a buisness. Was sent a bill that they didn't send through my insurance and said they would fix that. They then sent a late notice and late fee because the bill which they told me not to pay until they fixed it was due and they had yet to fix it. They did take away the late fee but when I went to pay it they said they didnt have a record of me. They billed me again, when I went to pay it they hung up one me. My insurance has been trying to take care of this for me and the company has yet to cooperate with my insurance. I am so over this company, Symbius was a million times better. I didnt get to choose them just was told that's who took over for Symbius.
From day one the service has been mediocre, not for the machine itself but customer service and your handle on logistics. Every single time a new order is placed for my husband’s supplies we get the exact same call: the insurance is not covering, we need payment to ship the supplies. And EVERY TIME I have to explain that when coverages don’t apply, our health savings account pays for the cost. This has been our method of payment for more than a year, and with every order I have to explain this over and over again. Ive asked numerous operators to make notes for future reference and we always get the same call regardless, only for me to ask that they refer to the previous notes and VOILA there it is and both our time has been wasted.
Received two bills and I have called pacific pulmonary services multiple times leaving voicemails to inquire why we were sent this bill and unsure of who this company even is. Never received a returned call & they still sent bill to collections. My husband does have a cpap machine that was purchased through Symbius and was for sure paid off. Also no services or items were rendered for the dates of service they indicated on the letters. Seems very odd and they are possibly committing fraud. Do not trust them.
Terrible company. Ficticious charges and relentless pursuit of collection for said ficticious charges! Their supplies are overpriced and they are incapable of billing my insurance PPO properly BCBS! Stay away from this fraudelent company, there's a reason they're rated 1 star. I wish we could give negative stars and shut this joke of a copany down!
Trouble started middle of 2018 with botched deliveries. Received wrong supplies for CPAP even after they sold the machine to me. Now we’re getting billed for supplies we never received. Adding insult to injury we are getting bills from PPS and a billing company contractor. PPS never answers the phone and doesn’t return calls ergo you have no way to correct the issues. I guess we wait until they send collection agency after us then small claims court. DO NOT DO BUSINESS WITH THEM!
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