Pflugerville, United States
15217 FM1825
N/A
+1 5122510383
I was directed to this company as per my TV's warranty with Samsung, while I was initially skeptical of the low-rated reviews, I persisted with them. Quick review: They blew my expectations out of the water. Reported to Samsung Monday night, talked to SOS Tuesday, TV repaired by Wednesday afternoon. Long review: I reported a hardware issue to Samsung Monday night, and was directed to SOS. The following morning, I reached out to establish a window for the on-site repair. I was politely informed that there were two Samsung factories that the needed parts could be shipped from, Dallas or California. Best case scenario, the parts would be overnighted from Dallas. And sure enough, they were. By Wednesday morning, two techs were at my house, on time for their 2-hour window. The repairs were completed in under 30 minutes, and the technicians were both knowledgeable and willing to answer my questions as I watched them work. I would heartily recommend their work to anyone, I am completely satisfied with their quality and time.
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These guys are great. Fixed every time. We bring customers tv’s here often and always get great service. I can only assume the negative reviews are unhappy people blaming others for their problems. I highly recommend this shop.
Bought a new Samsung tv, and within 2 weeks, we were having issues with a power source. Mike and his crew from SOS came out to assess it. Got the part in at their store within 2 days. They repaired the issue within 20 minutes.
My 4 month old Samsung MU6290 stopped working (continuously power cycled), and Samsung sent SOS Electronics to repair the TV. It only took them a couple days to get the parts and repair the TV. They were fast and friendly, no complaints at all.
Do not spend your money in this place, lousy service charge for diagnostic and never finished work for a month!
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