Burbank, United States
713 N Victory Blvd
N/A
+18552555011
Great design, colors and quality materials for a well balanced and maneuvering smooth ride.
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Best customer service! They listen to the customer and try their hardest to make you feel at ease when choose a bicycle. They have an eclectic line of accessories as well. Nothing but positivity towards this shop. It's amazing!
Hear me out... I purchased a bike from these guys on Tuesday at midnight and got it Tuesday at 3pm!!! Shipping was sooo fast but there was a problem, the bike came with a ding. Now I know how I could have turned into a typical lazy consumer and just raged on their reviews... but no, they should be given a chance to correct mistakes even if it was out of their hands, I assembled the bike myself and this was clearly a manufacturing glitch. Talked to Traece C. who offered an exchange for the same bike fresh out of the box. They even waited for me to get there!!! And I tried to tip them!! They gave me a discount on steel cages that I bought! They made up for it, love my new bike. Would do it all over again. All this happened in the span of 2 days. Love what you’re doing with cycling, offering reasonable prices bikes that are gonna last me a lifetime. Thank you guys!
Beautiful bike! I assembled the bike myself because I didn’t have a local bike shop that the company could send it to for assembly. The bike came 90% assembled in the box and the online directions were easy to follow.
Stopped by the Pure Cycles showroom today to test ride a city bike, great ride and I think the gear options on the hub will be good for moderate-paced commuting. Very friendly service, I was able to contact via email beforehand to ask questions and find a day that worked for my test ride. Thanks for helping me load my new bike into my car!
I love my Purefix bike. It is great quality and cool style. I rode Critical Mass Atlanta and other urban riding groups with it and never had any issues with the bike.
This group appears to be well motivated but clearly our of their element when doing business. They tried to do a crowd funding on indiegogo for the Capacita an ebike. They took our deposits and then strung us along for 2 years. Blamed tariffs and everyone but themselves. Finally they were forced to sell to JBI Bikes and left alot of people hanging. Ended up offerring people a 75% refund. The lesson: it could have been worse but do not trust them with your money.
Very much appreciated their prompt and patient over the phone customer service, which made them feel like my neighborhood bike shop from halfway across LA. There was a problem with my gift order and Eric helped resolve it with care and concern as if the bike were for his own friend or family member. Thanks so much for helping save Christmas :)
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