Redmond, United States
7509 159th Pl NE
N/A
+1 4258850000
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Assembly serviceRepair servicesService guarantee
Not happy with our experiences We've shopped at Frederick's a few times. If we ordered exactly what they recommended and were trying to sell, they did great. When we've tried any kind of order that required any level of service, they have not impressed us. We got lots of excuses. We ordered an appliance which was on backorder. The delivery service gave a series of calls updating the status. On the actual scheduled date, no truck. Called the store and got "we thought we sent you an email about that." No email. The appliance wasn't even in the US. A full year later, we finally cancelled the order and got a refund. For the third time, we got the alibi, "you should have gotten an email about that."
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I purchased a GE refrigerator from Frederick’s Appliance Center and just had it delivered to my home by Bryan and Tyler. The whole process was excellent. The sales staff was great and Bryan and Tyler were super. They arrived when scheduled and the installation was very professional and safe now with COVID. Thank you for such great service.
These guys did a solid for us! We purchased an open box washer/dryer in June of 2020. We had issues with the first washer and they agreed to replace it. The second washer kept breaking and we had it serviced through the manufacturer's warranty at least 3 separate times all without success. We kept getting the runaround from the manufacturer and their designated appliance repair company. After repeated attempts to get the manufacturer to replace the unit under warranty, because it never worked, we called Fredericks and spoke with Alex and Ryan and they knew the issues we had been having and agreed to take back the washer/dryer and replace them with brand new ones (different manufacturer). We really appreciate all they did for us and would recommend Fredericks for your next appliance purchase.
I have purchased appliances from Frederick's Appliance Center for the past 10 years and I have been very impressed by their professionalism & timeliness. This last time involved my dishwasher which went belly up in the middle of December. I was able to get the Bosch appliance I wanted and did not have to wait 4 months to get it. They had one in stock, scheduled the installation & setup and they made it all happen. Gregg Hanson (sales) and Kassim were outstanding and very responsive and communicative along the way. Great work folks!!
Just had a new custom-size refrigerator delivered and installed. Tight fit in cabinet recess but installers did a great job fitting and leveling. very courteous and professional also. Long manufacturing time from date ordered due to COVID but they kept us notified all along. Highly recommend Frederick's.
Frederick's customer service is excellent! I bought a Bosch dishwasher recently. Unfortunately it leaked after sometime use. The Bosch manufacture customer support was scheduled like 1 month after(shame on you Bosch). Ryan sent someone to check the dishwasher 1 day after I called him. And replaced the broken dishwasher with a new better model. Great job, Ryan and Frederick! You are now my first choice of buying appliance.
Friendly place and great service! Bought a clearance item and realized months later that it was missing an accessory. They helped find the missing accessory and set it aside so I could pick it up. I will definitely buy shop here first next time I need an appliance. Thanks again!
Deli
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