Richardson, United States
900 Alpha Dr #430
N/A
+1 9722312860
We have had few issues with our home. Marco and Jerry have come out to take a look and fix the issues. Both of these guys have been professional and courteous. Thank you for your help
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Nick came to look at our tankless water heater that was beeping with an error code and we weren’t getting any hot water. He ordered the necessary part and fixed it in less than 24 hours. Thank you very much for your fast service. My family and I truly appreciate it!
Decent company to work with
Water heater vent somehow fell apart, which is potentially an emergency due to the release of carbon monoxide gas produced by the water heaters. I called my builder's plumbing contract, in which Richard answered and ensured that my family would be taken care of same night. Richard insisted that I kept him updated as to when the on-call technician contacted me and also provided education as to how to keep my family safe in the meantime. I was later contacted by the on-call technician, Dustin, who drove an hour to get to my location at midnight. Dustin put in 110% effort to resolve the issue. Unfortunately, the way the vent elbows were, it was impossible to resolve the issue that night since Home Depot was not open at such late hours, but we implemented safety measures overnight. Dustin showed up FIRST THING Sunday morning right when Home Depot opened and showed up with new vent elbows. Dustin put together and corrected the vent elbows, and also provided education to me as a first-time home owner. Both Richard and Dustin were very attentive and concerned for my family's safety at such late hours of the night. Hats off to such great customer service!
I had the pleasure of meeting Jay today. He called first and said, he will be in 30 minutes. He was right on time. He covered his shoes and cleaned ready to work. Thank you jay!
Deli
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